* Regarding to the Ukraine shipment, please do not hesitate to contact us for further assistance.

• Shipping Address: 

Please input your shipping address in English alphabet as it is required by Japanese post office. 

An up-to-date phone number is required. Please make sure your info on eBay/PayPal includes a valid phone number.

• Custom Tax: 

We always try our best to help you with all the problems that you may have with custom in your country.

From the feedback from our worldwide customers, shipping with Registered Airmail service may have less chance of custom tax. If you have any questions or request, please feel free to let us know.

However, as each country's regulation differs, please keep in mind that we are not responsible for any custom tax or fee which might occur in your country.

• No Additional Fee: 

In order to ship your order, we always pay 100% of the shipping fee to the transportation company. 

In 99% cases, your order will reach your house while you DO NOT need to pay any extra fee. However, in some cases, after the item reach your country, your local post office may charge you a few bucks for the rest of the delivery. We would like to ask for your cooperation and understanding.

Please click here to contact us if you have any question.

Return Policy:

Return Eligibility:

Items must be in new condition and has not been used at all means.

Return Instructions:

Before returning any item, please contact in advance. We would like to hear the reason why you want to refund the item as we always want you to be happy with your purchase.

Refund:

Right after your item is delivered to our address, we will let you know and refund to your account as soon as possible.

100% Brand New?

All of your items are 100% Brand New and have NEVER been used at all means. However, please know that your order might be opened for inspection at the port of entry in your country.

Autheticity:

Yes. Everything we sell is authentic. We inspect every item for authenticity and operation and guarantee the authenticity. With our long history serving customers from all over the world, you can feel secure when making the purchase from us.

ENGEIKA

For the seeds you just plant, let's us join a hand to water it. As a plant grows with day-to-day care, at Engeika, your satisfaction grows with our lifelong experiences and the fullest attention.

Founded in 1987, Engeika has been known as a leading direct-to-customer e-commerce retailer specializing in writing instruments, watches, bags & cases and recently lighters. Our mission is to bring the most wonderful products with the best quality and design to our customers from all over the world.

Engeika means horticulturist in Japanese. A horticulturist is a person who uses scientific as well as artistic knowledge to give the best caring to every single plant in his/her garden. The development of plants is his/her joy. And, the name says it all. We, at Engeika, love and proud to take care of each of you, our dear customers, as your satisfaction is our happiness and motivation everyday.

In each product in our store, we would like to bring to YOU not only the BEST QUALITY or the MOST AMAZING DESIGN but also the INSPIRING STORY lying under each of them.

About Watches

If our writing instruments help you keep everything in memory, our watches would remind you to keep track of it. While specializing in writing instruments, we also see a growing interest of our customers in watches too. Therefore, from 2000, we started introducing watches with unique selections from Casio, Seiko and Wancher. It has now grown to a variety of collections each of which is attentively chosen to perfectly match with your style and any accessory you can get from Engeika. We would want to strape one on as we know it has become your daily need.

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If you have any question or inquiry, please FEEL FREE to ask me!
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