Only through PayPal,all purchases will go through eBay secured checkout to ensure that your order is processed without any delays. After you have made your purchase you can either click on 'Pay now' or follow the instructions in an automated email that you will receive shortly after your purchase. During the checkout, you can make an immediate payment by PayPal or select an alternative method of payment, and receive the necessary payment details.
1. We aim to dispatch orders within 1 working day of cleared payment (excluding weekends).
2. Please make sure your shipping Address is Correct.(Only ship to the Ebay address)
3. Delivery time is approx : 1-6 business days to most US destination.
4. If you have not received the item in the post in 15 days, please contact us directly, we will assist you to resolve the issue.
5. Please trust us as we take full responsibility for every transaction.
1. Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials. Please repack the item carefully.
3. Item returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
4. If the item is found non-defective, the item will be sent back to the buyer at buyer's expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges.
5. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Our working time: Hong Kong time: Monday to Saturday 9:00 am to 6:00.
We do not work holidays in Hong Kong. If you send email to us, in our working hours will be resumed within 48 hours. If you we are not satisfied with the product or service, please contact me and don't give us negative or natural feedback, We must give you a satisfactory solution.
Feedback & DSRs(Detailed Seller Ratings). We would like to earn your good feedback and 5 star DSR rating. Your action will help us offer our milk and bread. If we have not given you reason enough for 5-star grades on each DSR then please let us know how we can earn your 5-star rating before submitting your scores!
About Item
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.
Customer Satisfactory
1. Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction.
2. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee.
3. I am here and ready to assist you with any questions or concerns you might have before or after the purchase.
4. My goal is to make sure you are a happy customer and pleasant shopping with us.
Feedback
If you are satisfied with the purchase and our total service, your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating (DSR) of 5.
Our eBay account setup auto feedback, so eBay system gives you automatically Positive feedback back after your positive feedback left.
If you plan to give us a neutral/negative feedback Or open ebay/paypal case, please write to us immediately so that we can do our best to resolve your problem.
