· Please inspect all merchandise upon receipt. Do not sign
for package delivered with obvious damage.
· Buyer must contact us to obtain a return approval (RMA
is required for all returns) within 14 days after item is received. Once a RMA
number is issued, products must be returned within 30 days of
delivery.
· The RMA number must be prominently displayed on or near
the shipping label of the box.
- No returns will be accepted, for any reason, without a
valid RMA number on the shipping label of the box.
- No returns will be accepted, for any reason, for
products returned after the Return Policy
period.
· Product(s) must be returned in brand new condition and
in the original manufacturer's packaging.
- No returns will be accepted, for any reason, if any item
included that is not in its original condition.
· Product(s) returned will be subject to a 15% restocking
fee and no refund on the original shipping cost, if any. (Unless the merchandise
is damaged or defective).
- For product(s) returned claiming as defective will be
tested by our RMA Department. The 15% restocking fee policy will be applied if
there are no problems detected during testing.
- The buyer is responsible for reship shipping costs if
the package is returned due to insufficient address and/or unable to deliver;
otherwise, will be subject to a 15% restocking fee. Please confirm your shipping
address before purchase.
- The buyer is responsible for return shipping costs. And
also the outbound shipping costs, if returned for exchange.
· We'll refund your method of payment or replace your item
within a week after we received the original item.
Delivery time
is 5-10 business days for orders shipped throughout the States depending on your
location. Business days do not include weekends (Saturday and Sunday) or
Holidays. Orders shipped to an APO/FPO/International address do take longer to
be delivered.
· A
shipping notification (with tracking number) will be emailed to you upon
shipment.
· For international customers: Custom duties, taxes & brokerage fees are not
included in the item price or the shipping charges. These fees may be charged
upon delivery and is the buyer's responsibility. Please contact your local
customs office for more information prior to
bidding/buying.
· For defective/damage products: Please send us an email with pictures demonstrating
your claim within 14 days after item is received