At Book Fountain we believe that good quality and speed of service is what pleases our customers and according to this we have a product guarantee on all our books.

All used books sold by Book Fountain:

• Will be clean, not soiled or stained.
• All pages will be present and undamaged.
• Books will be free of page markings.
• Some pages may be slightly dog-eared through previous use.
• The spine may show some creasing through previous use.
• Ultimately we would never send any book we would not pick up and read ourselves.

All new books sold by Book Fountain:

• Will be completely new and unfolded.
• Wrapped carefully to prevent damage or curling of book edges.

100% money back guarantee

If you are not satisfied for any reason, simply drop us an email and we will give you a 100% refund upon returning the item. If you are not happy then neither are we.

At Book Fountain, we aim to satisfy and delight our customers with exceptional service. Given that we ship from the UK and delivery takes a bit longer to arrive, we are able to offer you that extended peace of mind by accepting your returns within 30 days of receiving your order.

We will not make it awkward, if you want to return something then all you have to do is ask! Simply drop us an email to the address given on your order confirmation email or login to your paypal account used for payment and send us an email from there.

For defects or problems caused before receipt of an item we will of course provide full instructions on how to return the item to us. For other issues (perhaps you did not like a product or it did not live up to expectations), we are happy to refund all costs but require the buyer to pay the return postage cost.

Once you drop us an email requesting a return, we will let you know the precise return method quickly and conveniently.