We want you to be happy with your purchase, however in the rare occasion that you are not, please let us know and we will contact you to arrange either a collection or a refund. Please CONTACT US before leaving any negative feedback and we will promptly sort out any issue with your order.
We sell products from several different warehouses and fulfillment centers to make sure you get your item quickly. Therefore your item may come in their shipping boxes if they run out of ours or in the manufacturer’s original packaging. By placing an order with us you are agreeing that your delivery details may be shared with our 3rd party supplier to fulfill your order. If you do not want this please refrain from buying th item from us.
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Ebay.co.uk or its related sites and services.
Situations in which We Collect Information
We will collect the following information about you when you interact with us through eBay.co.uk:
• your name, email address, physical address and payment information
• your phone number (for delivery purposes);
• details of the product that you’re ordering ;
• other information you actively send to us (e.g., via eBay message).
You may interact with us, for example, when you:
• open or respond to messages;
• purchase products or services on or through the eBay.co.uk;
• post comments
How We Use Information
We control and process personal data for the following purposes:
• Facilitate, process and fulfil orders;
• Answer your questions and respond to your requests;
• Comply with our legal obligations: resolve disputes or provide customer support;
When and Why We Disclose Information
We are not in the business of selling or renting personal data. We treat all information we hold about buyers as private and confidential. We will not share your personal data, except with your consent or as otherwise required to perform our services or permitted by law, as follows:
• with our service providers. We engage certain trusted third parties to perform functions and provide services to the shop, such as delivery companies, contractors and trusted partner suppliers. We will share your personal information with these third parties, but only to the extent necessary to fulfil your order, to settle disputes, or to provide customer support.
• in case of a merger, acquisition or reorganisation with a purchaser of our company or all or substantially all of our assets
• to comply with legal orders : (i) respond to legal process or to government requests, (ii) enforce our agreements, terms and policies, (iii) prevent, investigate, and address fraud and other illegal activity, security, or technical issues, (iv) protect the rights, property, and safety of my customers, or others.
We encourage third parties that we collaborate with to adopt and post privacy policies. However, while we share personal data with them only for the above-mentioned purposes, their subsequent processing and use of personal data obtained through our company is governed by their own privacy policies and practices and not subject to our control (save only in respect of such use and processing by our service providers, as indicated above).
Your Rights in relation to Personal Data; Contact Us
You can access, rectify, and delete your information you provided to us by contacting us through eBay.co.uk. In accordance with applicable law, you may (i) request access to any personal data we hold about you and request that it be rectified, deleted or blocked, (ii) request that we refrain from further use of any personal data we hold about you. If you have any questions or comments about our privacy practices, if you want to make use of any of the above rights, or other rights that you may have in relation to your personal data or if you have other questions or requests, please contact us through eBay.co.uk.
While we are ready to assist you in managing your data you provided, we cannot always delete all records of past interactions and transactions. For example, we are required to retain records relating to previous purchases on eBay.co.uk for reporting and compliance reasons. Retention of Personal Data We will retain your personal data for as long as you decide otherwise and needed to provide you services and to maintain a record of your transactions for reporting purposes. We will also retain your personal data as necessary to comply with our legal obligations and resolve disputes.
Privacy Practices of Third Parties
This Privacy Policy only addresses the collection, processing and use (including disclosure) of information by us through your interaction with us on eBay.co.uk. Other websites that may be accessible through links from eBay.co.uk may have their own privacy statements and personal information collection, processing, use, and disclosure practices. Our third parties service providers may also have their own privacy statements. This Privacy Policy does not apply to the practices of third parties that we do not own or control.