Delivery On Time:
It is our main priority to deliver the product (waistcoat) on time. Generally, we ship within 24 hours once you place your order. If you have any queries regarding the estimated delivery date, please send us a message. We ensure open communication between a buyer and seller.
Seller Response Time:
Leatherick ensures the seller response time for the best customer service. For any customer queries, our customer services staff remains online 24/7 hours to facilitate the customers. They try their best to register the queries of customers and solve them on time.
Leatherick Easy Returns and Exchanges:
Our Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. The return postage will be payable by the buyer.
Eligibility:
To be eligible for a return, the item must be in the same condition that you received. The product should be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Received Damaged Item:
100% refund will be issued if the item arrived damaged. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong product so that we can evaluate the issue and make it right.
Exceptions/ Non-Returnable Items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.