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• We accept all forms of PayPal payment.

• Shipping United States:
• We ship from California using USPS or Fedex.
• We do not change your shipping address by email. Please make sure your address is correct before checking out and making payment.
• We do ship to APO, FPO, Post Office box addresses.
• We do ship to Alaska, Hawaii, and any other US State.
• Shipment over $250 will need a signature confirmation upon delivery.


• Shipping International:
• Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
• Normally international shipments are delivered in 5-10 business days but it can take longer depends to your country's custom handing time.

• Exchanges will gladly be honored if item is DOA (dead on arrival or not as described), buyer is responsible to send the item back before exchange will be made.
• Item must be returned unused and in its original condition.
• Item will be inspected for completeness and condition upon receipt back before a replacement can be issued.
• Restocking will be applied to any item that is used and returned. The item comes with factory warranty so in any case if the item is defective, it will be replaced by LG and under its warranty term.

• We do not advertise our items with factory warranty because:
  • We sell to almost anyone, anywhere in the world; most of the brands do not honor warranty if the item was not purchase from their store in that country.
  • Most of our items are unbranded items and that means they don't have any service carrier logo on them and therefore they are considered as International version which the factory doesn't honor warranty.
  • Some items are very old models and they are discontinued models, we buy them as liquidation lot and they don't come with factory warranty.

• If the item is advertised as new please do not assume it comes with factory warranty, if it comes with factory warranty we will state it clearly with the phone.

• Please feel free to contact us, we are here for you!
• We are open Monday through Friday 9:30 am - 5:00 pm Pacific Standard Time. We answer all emails within 48hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day.
• We are closed on the weekends and all major holidays.

• 100% satisfaction guaranteed! We at qualitycellz stand behind our product and our customers. If for any reason you are not completely satisfied please communicate that to us, we will make it right.