Thanks for being here! Customer satisfaction is our first priority. We always try to give the best shopping experience for our customers. If there are any inquiries or problems, don't hesitate to contact us through eBay. We give our complete effort to answer your queries within 24 hours. If you are not satisfied with your purchase cause of any reason, please do contact us to resolve the issue before leaving negative feedback. Thank you, Visit us again.
Before placing your order you must check your orders
Please note all prices are inclusive of VAT.
For any queries please call us on 0191 933 8762
OPENING TIMES
Monday: 9.00 am to 5.30 pm
Tuesday: 9.00 am to 5.30 pm
Wednesday: 9.00 am to 5.30 pm
Thursday: 9.00 am to 5.30 pm
Friday: 9.00 am to 5.30 pm
Saturday: 9.00 am to 5.00 pm
Please observe our policies below
Delivery
Same-day orders made before 3 pm, dispatched via Royal Mail 24 or 48. We cannot guarantee next day delivery. However, most first-class deliveries are made in the next working day.
RETURNS POLICY
Please contact us before returning any items (this is to help us process any refunds more efficiently). Returns must be made within 30 days as per eBay policy.
If you are not happy with your purchase please return the item in its original packaging within 30 days of delivery. The entire amount paid will be refunded via PayPal. Any and all costs for postage returns will not be refunded. Any damage caused to the manufacturer's packaging will result in rejection of the return; this includes the manufacturer's seal is broken. Note: When you return faulty parts, the customer pays return postage. Please ensure whilst buying, that the part you are buying is the correct one required, as we charge a 20% restocking fee.
WRONGLY SENT ITEMS
We will either supply a stamped addressed return envelope or we will pay any return postage costs incurred and will offer a full refund.
WRONGLY PURCHASED ITEMS
Items that we have charged postage for & that are not required or wrongly purchased must be returned in their original packaging and will be subject to a 20% restocking fee (this is to cover eBay fees). Items that we have sent free postage & that are not required or wrongly purchased must be returned in their original packaging and will be subject to a 20% restocking fee (this is to cover eBay fees). We will also deduct the original amount of postage from the refund amount.
All Returns must be unused & returned with their original packaging.
We do not accept any not required / wrongly purchased electrical items back (including printed circuit boards).
For local pickup and inquiries
NEWCASTLE HEATING AND PLUMBING LTD
1-4 WINGROVE HOUSE
PONTELAND ROAD
NEWCASTLE UPON TYNE
NE5 3AJ
0191 933 8762