AmScope 3.5X-90X Trinocular Stereo Zoom Microscope on Single Arm Boom Stand |
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Shipping & Handling:
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Return Policy
We offer 30 days from
the date of receipt (verified by tracking information) to request a return on a
unit. To do so, please send us a message through eBay member to member
messages, with your reason for return, requesting an RMA number.
Note that shipping costs
are borne by the customer. Returns requested after 30 days are not valid, and
any returns sent without an RMA number will be returned to sender at the
sender's expense. Also, please insure all items shipped back, as damage to
items by the courier during the return shipment to us are not covered
otherwise.
Please keep all original
packing materials, as they are required for return (or a 10% restocking fee
will be charged). Returned items must be in new/usable condition unless
defective on arrival to you.
Warranty Information
We, AmScope, provide all
warranty services. Please feel free to contact us whenever you need help by
messaging us from the store you purchased the product from.
- Five Year Warranty for Microscopes - All our
microscopes come with a five (5) year factory warranty against
manufacturing defects, covering labor and parts.
- One Year Warranty for Accessories - All our microscope
accessories (USB cameras, illuminators, illumination, dust covers, and
etc.) come with a one (1) year warranty.
Note: Buyers bear the
cost of shipping and handling cost round trip for warranty services. Warranty
does not cover consumable accessories and parts such as bulbs.
Warranty service times
vary throughout the year, and are processed in a first come, first serve
manner, when parts are available and in stock. Most repairs/replacements are
done within 1-2 weeks, however if there is a long line during the busy season,
or if your parts need to be ordered from our manufacturer, processing times can
be up to 6-8 weeks. We appreciate your patience and understand everyone has a
critical need for their unit, and do everything we can to ensure that these
requests are handled as quickly as possible.
Defective/Missing Items
For defective items or
any missing items from your order, please contact us right away to let us know
of the issue.
We allow a 30 day period
(from the date of receipt of the item in the mail) to report such issues--any
items missing after that time frame will need to be purchased, and any
defective items will be treated as warranty issues for repair or replacement
only (no returns for refund).
For missing items and
broken items, we do require a picture of the shipping label on the box, and of
the items that arrived with your unit for verification before we can send any
missing items or replacements to you.
Return Procedure
To initiate an RMA,
please send us a message through the store you purchased it from. Include your
order number, reason for return, and if any pictures are required for your
claim, please include them also.
From there, we will
process within 24-72 hours, and if approved, issue you an RMA number and
instructions on where to mail your unit back to. If qualifying for return
shipping covered by us (for defective items within 30 days of receipt), your
return label may take another 24-48 hours to process and be received in your
email inbox.
Follow the issued
instructions, and once received, we will process the item in, and check to
ensure everything is there. We will contact you when the item is ready for
return shipping (if a warranty request), or simply issue your refund with the
appropriate deductions (if any) once processed.
Processing is done first
come, first serve, and can take between 1-4 weeks to process (depending on how
many requests we currently have in queue). We thank you for your patience while
we work on your request