We will gladly refund the full payment amount (excluding carriage charges) if you are at all dissatisfied with an item or find it is not suitable for the purpose you bought it for as long as the item is returned in its original condition and unused within 30 days of receipt. Please see the item details for any additional or special conditions regarding returns.

We cannot refund the original outgoing carriage charge and reserve the right to deduct a maximum of 15% handling charge for items that have been ordered in error.

Return carriage charges have to be at the buyer’s expense and items must be sent recorded or secure delivery to enable a full refund.

All items are sold with a thirty-day warranty against manufacturing defects unless otherwise stated in the items description on the main listing. Please note that heating elements, lamps, glassware, circuit boards, digital controllers, rubber seals and consumables are excluded from any warranty.

Any items returned as faulty will need to be supported by a detailed report from a qualified person stating the exact nature of the fault. We will not accept warranty claims for DIY fitting of components by none trained persons. Returned items will be inspected by our own qualified engineers or returned to our supplier for inspection.

Items that have been unpacked and fitted and are not in the original re-saleable condition will be returned to the buyer and no refunds will be given. We reserve the right to offer either a replacement part or a full refund for returned items.

Please contact us before returning any items, we always try to help customers with expert advice and support.

We will usually dispatch within 24 hours if items are paid and processed before 16:00 UK time (excludes weekends and holidays).

Please note that we can only ship to the address which appears on your eBay order. Please ensure your required delivery address is set up correctly on your eBay as we will not be responsible for deliveries to incorrect to different addresses.

Our standard free delivery is by Royal Mail 48, 24 or courier services, this is detailed on the individual listings. Please choose the most appropriate delivery method for your requirements at checkout. Note that Royal Mail 48 will aim to deliver within the next 2 to 3 days and Royal Mail 24 will aim to deliver within the next 1 to 2 days but this is not guaranteed by Royal Mail and may take longer.

Please note our next day service may not cover certain remote areas such as highlands, islands and Northern Ireland. Please check your postal coverage before completing the order.

Recorded and Next day service will require a signature. All items should be unpacked and checked for any damages before being signed for as any subsequently reported damages we can not be held responsible for.

We are not liable for any losses resulting from delays or missed deliveries.

Welcome to our eBay store. As a leading and emerging company in manufactory and exporting business, we are specialized in Business and Industrial Products, Pet Products, Home and Garden products for more than 10 years. We believe that it is our vision and mission to provide innovative products with best service and competitive price to satisfy you. Our goal is to make sure that you can find exactly what you are looking for and make it easy for you to place your orders.