UK Standard Delivery

Price: FREE

Delivery times are between 8am and 6pm, Monday to Friday, within 2-3 working days of your order being dispatched.

Please be aware that delivery may take a little longer to the following postcodes: AB, DD, DG, EH, FK, G83, G84, HS, IM, IOM, IV, KA, KW, KY, ML, PA, PH, PO, TD, TR, ZE.

UK Express Delivery

Price: £5.00

Delivery times are between 8am and 6pm, Monday to Friday, within 1 working day of your order being dispatched.

Express delivery applies for working days only, Bank holidays and weekends will be excluded from the delivery times. Our Next Day delivery service is currently available to mainland UK postcodes only, and excludes the Scottish Isles, Channel Islands, Isle Of Wight, Isle of Man, Northern Ireland and the following postcodes: AB, BT, DD, EH, GY, JE, FK, HS, IM, IV, KA, KW, KY, ML, PA, PH, PL, TD, TR, ZE.

Cancellations / Non-faulty returns

If you change your mind, and wish to return your order, you must do so within 30 calendar days of the date of delivery.

To qualify for a refund, unwanted products must be:

- unopened

- unused, without installation or data input

- in the same condition as supplied to you

- complete with any accessories and free gifts offered with it

- with the original box and unopened packaging

Unwanted products cannot be accepted after 30 days if any of the above criteria are not met.

The right of cancellation does not apply in the following circumstances:

- On any personal hygiene products that have been unsealed such as shaver and hair care products

If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Spectrum Brands UK Ltd will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

How to return

For all exchange & returns queries please contact us via the eBay Message Centre

We'll send you an email as soon as we've completed your return, letting you know your parcel has been received & a refund or exchange has been processed.

Refunds will be issued to the payment method you used to place your original order. This typically takes 5 working days in the UK, depending on your payment method issuer.

Faulty products

Spectrum Brands UK Ltd eBay store provides a manufacturer?s warranty on ALL faulty products applicable from the date of payment.

Please note - we do not stock spare parts, and are unable to send replacement parts

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Spectrum Brands UK Ltd will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

Refunds

Your Paypal account will be refunded once we have received your return.

In all cases, goods must be received before refunds are given.

We'll email you once the item is received by our warehouse.

You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

Delivery costs will only be refunded if you notify us within 30 calendar days of delivery, and :

- you received an incorrect item

- you received a damaged item

- you received a faulty item

Please note that it can take up to 5 days for a refund to appear in your PayPal account.

Terms and Conditions

Our terms

1.    These terms

o   What these terms cover. These are the terms and conditions on which we supply goods to you.

o   Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.    Information about us and how to contact us

o   Who we are. We are Spectrum Brands (UK) Limited a company registered in England and Wales. Our company registration number is 02394603 and our registered office is at Regent Mill, Fir Street, Failsworth, Manchester M35 0HS. Our registered VAT number is GB 532 783437.

o   How to contact us. You can contact us by telephoning our consumer services team at 0345 658 9700. Our opening hours are 8am to 5pm Monday to Thursday and 8am to 4pm Friday.

Alternatively, you can contact us via our website:

Russell Hobbs - https://uk.russellhobbs.com/contact-us

George Foreman -  https://www.georgeforeman.co.uk/contact-us

Remington - https://uk.remington-europe.com/contact-us

 or by writing to us at the following address:

Spectrum Brands (UK) Limited

Regent Mill

Fir Street

Failsworth

Manchester

M35 0HS.

• How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.    Our contract with you

o   How we will accept your order. After you place an order, you will receive an e-mail acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.

o   If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

o   Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

o   We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4.    Our products

o   Products may vary slightly from their pictures. The images of the products on the listing page are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

o   Product packaging may vary. The packaging of the product may vary from that shown in images on the listing page.

5.    Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6.    Our rights to make changes

§  Minor changes to the products. We may change the product:

§  to reflect changes in relevant laws and regulatory requirements; and

§  to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

o   More significant changes to the products and these terms. In addition, as we informed you in the product description, we may make the following changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.    Providing the products

o   Delivery costs. The costs of delivery are specified in the listing page on eBay.

o   When we will provide the products -

We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

As of April 2020, we are currently experiencing higher than normal order shipping times, which may be up to 7-10 days. Please accept our apologies for any inconvenience this may cause but rest assured that we are making every effort to process all orders as quickly as possible. Thanks for your patience and support!

• If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
• If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be left a note informing you of how to rearrange delivery or collect the products from a local depot.
• If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
• When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
• When you own goods. You own a product once we have received payment in full.
• What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
• Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product as requested by you or notified by us to you (see clause 6).
• Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8.    Your rights to end the contract

o   You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

§  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

§  If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;

§  If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

§  In all other cases (if we are not at fault and there is no right to change your mind), see clause 5.

o   Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

a)     we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);

b)     we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

c)     there is a risk that supply of the products may be significantly delayed because of events outside our control;

d)     we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 14 days; or

e)     you have a legal right to end the contract because of something we have done wrong.

o   Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

o   How long do I have to change my mind? You have 30 days after the day you (or someone you nominate) receives the goods, unless, your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

o   Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9.    How to end the contract with us (including if you have changed your mind)

o   Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

§  Contacting us via the eBay Message Centre. We will send you an email as soon as we?ve completed your return, letting you know that your parcel has been received and a refund or exchange has been processed.

§  Phone or email. Call consumer services on:

1.    Russell Hobbs - 0345 658 9700 or email us at