At easttop Music, we pride ourselves on having some of the quickest and safest shipping in the industry! All items are professionally packed with the utmost care to ensure a safe trip! We make every effort to ship your order as soon as possible. Most orders are shipped within 1-2 business days after payment is received (This excludes weekends, and U.S. nationally observed holidays). Most orders received by 1pm CST, are shipped the same day!
We are committed to providing our customers with the highest level of service and value! We stand behind the products we sell and we offer an excellent return policy to ensure your satisfaction! Our #1 priority is to make sure that every customer is a satisfied customer. That's why we offer a "No Hassle", "No Questions Asked" 30-day return policy. If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for a refund, less our shipping costs and any applicable restocking fees. Please note, not all merchandise is returnable. Please ask if you're unsure. See below for more details on what is and is not returnable.
Returns NOT Permitted: Due to legal and health restrictions, some Returns/Refunds are NOT permitted. These include returns for copyrighted materials and for items that cannot be properly cleaned or sanitized, as well as certain items removed from the original packaging (such as instrument strings). Items include but are not limited to:
At East top Music, we believe that "Today's satisfied customer, is tomorrow's loyal patron." That's why our number one priority at East top Music is to make certain that every customer, is a satisfied customer. We know that the level of customer service and support is just as important as the price and quality of the product. We also realize that you have an endless amount of choices on where to purchase your gear and we want to help make that an easier choice for you.
Selecting and purchasing a product online can be a very difficult process. East top Music is here to make that process as smooth as possible by offering a large selection of products, unbeatable prices and the "East top Music Advantage" that guarantees customer satisfaction with every purchase! This allows our customers to make each and every purchase with comfort and confidence. From our highly knowledgeable staff to our unbeatable low prices, East top Music is sure to please. Check out some of the features offered by the "East top Music Advantage" and make the decision on where to purchase your gear, an easy one!
Q. Do you sell any other items?
A. Yes, we also sell gig bags, hardshell cases, an assortment of amplifiers, tuners, pickups, effects pedals, straps, cables and many other accessories! We also carry other instruments such as flutes, saxophones, trumpets, clarinets, pro-audio equipment, DJ equipment, drum sets, percussion, violins, banjos, ukuleles, mandolins and much, much more! We carry products from brands such as Fender, Takamine, Washburn, Oscar Schmidt, ESP, Ludwig, Electro-Harmonix, Digitech, Korg, Vox and pIgnose, just to name a few. Just let us know what else you need and we'll be happy to list it on ebay for you.
Q. Are the pictures seen in the Ebay ad of the exact item being sold?
A. In most cases, we use stock photos. The grain, color and other small details may differ slightly.
Q. Does my product come with warranty?
A. Yes, new instruments and accessories come with the full manufacturer's warranty. We are an Authorized Dealer for all new instruments we sell.
Q. I received my item but it's missing something...what now?
A. This means we messed up a little and we promise to make it right. Please contact us through eBay messaging so we can send you the missing item/accessory right away.
Q. I received the wrong item...what now?
A. This means we really messed up and we promise to make it right. Please contact us through eBay messaging so we can get the right item sent to you right away.
Q. Does the instrument come with a case or any other accessories?
A. No, the instrument does not come with a case or any other accessories unless otherwise noted in the description.
Q. Do you charge sales tax?
A. ZoZo Music is currently based in the state of Texas. Subsequently, we are required to charge applicable sales taxes to Texas residents. Customers residing outside of Texas will not be charged sales tax.
Q. Can I cancel an order?
A.We begin processing orders as soon as they are submitted (or as soon as the merchandise is available to ship) and most orders ship the same day. We hope that in most cases, this expedited order processing works in your favor, but we regret that it can make it very difficult to honor cancellation requests. We will certainly try our best but there are no guarantees. If we're unable to cancel the order, our return policy will apply.
Q. Can I change the shipping address after I place my order?
A. Unfortunately, once you've completed checkout we're unable to make changes to your order. Ebay and paypal require we ship only to the address provided during checkout.
Q. Do you ship to Alaska, Hawaii and U.S Territories? What about APO/FPO?
A. Yes, we currently ship via U.S. Postal Service to Hawaii and the following U.S. territories: American Samoa, Guam, Mariana Pacific Islands, Puerto Rico, U.S. Virgin Islands, and U.S. Military APO/FPO locations that use a U.S. Postal ZIP Code. Additional shipping costs will apply, so please contact us for an accurate shipping quote. USPS restrictions and conditions may apply.
Q. Do you offer International Shipping?
A. Yes, we do ship to various International destinations. Additional shipping charges will apply. Brokers fees, taxes, customs, duties, and any other expenses associated with importing/exporting the instrument are at the customer's expense and are the customer's responsibility. Those fees are not covered in our shipping fees. Please contact us for a shipping cost quote.
Q. How long does it take to process my return/refund?
A. Upon receiving the item back at one of our facilities and checking it in for review, we will process your refund within 3-5 business days (not including weekends and holidays). The refund should appear on your account in 3-5 days if issued to a credit card. Refunds issued to a bank account typically take 7-10 days to reflect on the account balance. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card.
Q. Feedback Policy?
A. We understand that sometimes there are situations where you may not be completely satisfied with your order/product or its fulfillment. However, we are here to assist you and resolve any issues that arise, so please give us a chance to do so prior to potentially posting any negative feedback.