Microsoft Office 365 Top Questions:
Q: What is the difference between Microsoft 365 (subscription) and Office 2021 (one-time purchase)?
Microsoft 365 is a subscription that includes the most collaborative, up-to-date features in one seamless, integrated experience. Microsoft 365 includes the robust Office desktop apps that you’re familiar with, like Word, PowerPoint, and Excel. You also get extra online storage and cloud-connected features that let you collaborate on files in real time. With a subscription, you'll always have the latest features, fixes, and security updates along with ongoing tech support at no extra cost.
Office 2021 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs. However, there are no upgrade options, which means if you plan to upgrade to the next major release, you'll have to buy it at full price.
Q: Do I need internet access to run Microsoft 365 or Office 2021?
Internet access is required to activate and install, but not to use Office apps such as Word or Excel once you have these fully installed on your computer.
For Microsoft 365, connecting regularly ensures you can receive the latest apps and features.
Q: Will Microsoft 365 be identical on a PC and a Mac?
No. Apps are tailored to work best on each operating system. The apps available for Mac users and the specific features included may be different from those available for PC users. With Microsoft 365, you can be flexible. With your account, you are not limited to exclusively Mac or exclusively PC, so you can transition across devices.
Q: What is a Microsoft account and why do I need it for Microsoft 365?
Your Microsoft account is the combination of an email address and password that you use to sign into services like OneDrive, Xbox LIVE, and Outlook.com. If you use any of these services, you already have a Microsoft account that you can use, or you can create a new account.
Q: I purchased Microsoft 365. Where can I go to set up my account and install Microsoft 365?
To set up your account and install Microsoft 365 for the first time, visit setup.office.com.
If you have already created your account, visit account.microsoft.com.
Q: How do I download, install, reinstall, activate, or update Microsoft 365 or Office 2019?
Once you have purchased Microsoft 365, you can install it from the Services & Subscriptions section of your Microsoft Account page
Q: Can I use Microsoft 365 in languages other than the one I originally purchased?
Yes. Microsoft offers simple and cost-effective solutions for multilingual individuals, families, and small businesses.
Each time you install Office apps on an additional PC or Mac at, you can choose the language in which to install.
Q: What is OneDrive?
OneDrive is an online storage service that you can use to store documents, notes, photos, music, videos, or other types of files. With OneDrive you can access your files from nearly any device, and you can share them with others.
Customers with an active Microsoft 365 Personal subscription receive a 1 TB of OneDrive storage per subscription.
Q: What happens to my documents if I cancel or end my Microsoft 365 subscription?
Documents you have created or copied from others fully belong to you, and you can save them locally on your PC or Mac and/or store them online via a cloud service like OneDrive. Once your subscription expires, your Office apps enter read-only mode.
Q: What happens to my Licence Key once sold to me?
Once you purchase a Microsoft Office from us your Product Key Card (PKC) is scanned and emailed with its instructions, your Office Serial Number recorded onto your VAT invoice, and once all these tasks are completed your PKC is ready for the final shredding stage (unless a physical product has been purchased instead of digital delivery).
IMPORTANT NOTICE:
Software Returns Policy: Software Products are exempt from any 14 days cooling off period under the EU Distance Selling Law.
We can offer limited installation support by contacting us or alternatively you can speak direct to the manufacturer's technical support department
E&OE - Please check the system requirements with the manufacturer before purchase