Payment:
Please send the payment for your item within 7 days of winning the item.
I accept the following payment methods:
Paypal
Visa
Master Card
Amex
Discover
Shipping:
Domestic shipping:
I am happy to get your item shipped within 24 hours after your payment has cleared.
I ship products using USPS or UPS,
I do not charge a handling charge, as I use recycled material to package items.
Tracking & insurance is included in the shipping price.
Local pickup available upon request.
International shipping:
I am happy to ship your item within 24 hours after your payment has cleared.
I ship products using USPS or UPS,
Please,
be aware of your local customs office for details on how you can claim
items if your package has been delayed longer than 15 days above normal
delivery time.
I do not charge a handling charge, as I use recycled material to package items.
We
claim the value of the package by the ending item price. I am sorry,
but I cannot claim your item as a gift to avoid customs fees.
Buyer is responsible for all taxes, duties and customs fees.
Returns and Refunds:
Return Policy - We are proud to offer 100% satisfaction guarantee within reason.
I will accept returns, within 7 days of
close of transaction within reason. Returns are based on buyer contact.
Please Contact Me so we can discuss means to an amicable solution.
Refund will be made in the same method as it was received by me. (meaning if you paid by Paypal - you will get a Paypal refund.)
Communication:
We check email frequently. If you do not receive a response to your question within 48 hours - it's possible we may not have gotten your email. You may contact us there Mon. Tues. Fri. Sat. 8:00 Am to 6:00 PM and Sun 9:00 Am to 5:00 PM Eastern time.
Feedback:
We
are happy to leave feedback for our customers once we have been paid
and the item has been delivered to the carrier. We would appreciate that
once you receive your item, you also leave us feedback.
I
strive to be a 5 star seller. Your feedback is critical to my success
on eBay. I ask that you leave me a Positive feedback with all 5 stars,
so that I can be set apart from my competition on eBay. 4 out of 5 stars
is considered a failure on eBay and it will affect my search ability
and discounts I receive from eBay (thus causing me to have to increase
my pricing). If you feel that you cannot leave a Positive comment with
all 5 stars - I WILL EARN IT. Please do not hesitate to contact me for
any reason. I am here to exceed your expectations!
Steven Scarpantonio
Shop-Rite Hardware