Shipping and Handling

We combine shipment and reduce shipping cost if you have multiple purchases. All packaged will be shipped within 1 business day after payment is cleared. We send by International Airmail. Express service is also available on request, with additional fees.

Our shipping is professionally handled by Modelwork Logistic Solutions, a highly professional and efficient logistic agent. All goods are stored in the pre-conditioned warehouse, which means your goods are preserved to the best condition to when it is released by manufacturers. Your package is packed by strong packaging material and is well protected by buffering materials.

Mail transit time:

Hong Kong is a very efficient hub with frequent flights to many locations in the world. Once you received a shipping notification from us, your package will usually be on the plane the next day. Packages usually arrive in about 1 to 2 weeks, but occasionally could take up to 3 or 4 weeks, especially when it nears holiday seasons or there is industrial actions. Please write to us if your package did not show up in 3 weeks. We will initiate a tracking inquiry for you. It is only until we hear a satisfaction from you when we consider the transaction is closed.

Lost in mail:

This happens very rarely because we track every item. Some packages might take longer because of custom hold, but will eventually show up. But if loss unfortunately happened, please allow at least 4 weeks of handling time because the post office will need to confirm with your country's counterpart first and then feedback to us the result.

Once confirmed lost, we will send a replacement absolutely free.

For damages: Please provide photos showing the damages, and include all packaging materials. With your photos, we will be able to determine the cause easily and fix the issue for you quickly. We are very experience in this and will make sure your issue is resolved satisfactorily.

Feedback Policy

Your satisfaction is our top priority. If you are dissatisfied for any reason please let us know before resorting to neutral or negative feedback. Your concerns will be addressed. Positive feedback is left for you immediately upon receiving your positive feedback. Neutral and negative feedback comments ARE NOT necessary. We always go above and beyond to fulfill our commitments, but because we rely on the every cell in the supply chain to service you, such as shipping agent, airlines, custom, your postal system, there is always a chance that something will go wrong. In those cases, just let us know and give us an opportunity to correct the problem.

We will fix the issue before you leave a feedback. Guaranteed 100% satisfaction. Any blackmail by Negative feedback will not be entertained.

Return & Refund Policy

We are committed to 100% satisfaction and we will work hard to provide a very high standard of service. However, if you are unhappy with any aspect of your transaction with us, please do not hesitate to e-mail us explaining the problem. Solutions can always be reached in an amicable and constructive way. Please be prepared to show photos explaining where you are not satisfied with our item.

We will use the fair and reasonable rule. We treat each other with respect.

Please write to us within 7 days of receiving the package if there is any issue.

Please do not hesitate to contact us if you need any help by clicking Contact member

We will response fast and precisely, usually the same day. Holidays and weekends might take an extra day.

We understand how it feels when purchasing online, especially from overseas. We guarantee that your inquiry is dealt timely and with a personal touch. We know that we are dealing with a person who purchased from us because you trusted us. We will not disappoint you. Our customer service will listen to your concern and check into specific details of your transaction and follow through until you are satisfied. Sales dollar doesn't matter, we value your sentiment.