SHIPPING AND RETURNS

POSTAGE

• Royal Mail Special Delivery is FREE worldwide.
• FEDEX Delivery is £150 worldwide
• All our items are Gift Wrapped with Insurance
• Goods will be shipped within 48 hours upon clearance of payment
• We ship 5 days a week
• Please note that, if paying via PayPal, we will only post items to the address listed with PayPal.
• It is our policy not to ship to Indonesia or use any Escrow Service
• All orders are shipped to the billing address, where a customer requires an alternative shipping address we require proof of billing address in the form of ID / utility bill / driving licence. We will also require validation of the connection with the shipping address.

RETURNS AND REFUNDS

As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.

If for any reason you are not happy with your purchase we will give you a full refund and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.

Items must be returned tracked and fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.

Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.

Return postage will be paid by the buyer.

Please note that we will only post items to the address listed with PayPal.

International returns will need to be clearly marked as Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.

In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.

MISREPRESENTATION

Unless otherwise stated, any sizing and color assessments attributed to diamonds and colored gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.

We will not consider the opinion of any other 3rd party.

Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.

Any unauthorised testing will result in no refunds being made under any circumstances.

If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.

FEEDBACK

Great service with prompt easy delivery. Hope to buy from again.VICTORIAN BEAUTIFUL ROSE GOLD GATE BRACELET WITH HEART PADLOCK 1880 (#380733054632)

Excellent all round. Very clear and rapid communication. ANTIQUE 0.61CT OVAL CUT DIAMOND 18CT GOLD RING (#380781646391)

Dainty beautiful necklace. VICTORIAN NECKLACE - MOONSTONE GARLAND STERLING SILVER NECKLACE (#380797163469)

The ideal ring of my dreams. Thank you so much! ART DECO 25CT EMERALD CUT AQUAMARINE 18CT WHITE GOLD SOLITAIRE RING (#380991509411)

More beautiful in person than in the photo, we are absolutely thrilled! GORGEOUS. FABULOUS 1.30 ct EMERALD CUT DIAMOND TRILOGY 3 STONE 18CT GOLD RING - VS1 H CO (#380443982499)

Excellent item promptly despatched. Great communication. STUNNING ART DECO OLD CUT DIAMOND SOLITAIRE RING DIAMOND SHOULDERS IN PLATINUM (#380634550618)

PAYMENT POLICY

You can pay for your order by Credit Card, Debit Card, PayPal, Cheque or BACS. We accept payment in Sterling and Dollars.
It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure.

CONTACT US

Got a question? Contact Antique Jewellery Online via the eBay messaging here