Please look all the way to the bottom for more info 😊
Customer Service e-Mail:
Customer Service Email: If there are any problems, please contact us through eBay message firstly, we will resolve the problem. Thank you!
- Please, DO NOT LEAVE ANY NEGATIVE FEEDBACK without consulting with us first, as we will be happy to resolve ANY issues you may have with your product. Thank You!
Payment:
We accept payment via PayPal only. Orders will only be processed and dispatched once payment has been received. Please be aware that PayPal will sometimes hold payments immediately for 24 hours whilst they review the transaction. Orders cannot be processed until the funds are released. If you need more quantity, please contact us and we may give you a discount.
UK Postage:
We post all our items by Royal Mail. 1st class Standard and 1st class Signed For delivery is 2-3 working days delivery on average. These delivery times are an estimate provided by royal mail and do not include our handling time.
Please Note:
You must buy 2 or more quantities to qualify for 1st class delivery service same day dispatched - fast & free. 24 Hours Delivery (BY ROYAL MAIL)
Those who buy only 1 piece headband will be posted normal postage on the same day dispatched - fast & free. 3 - 5 days Delivery (BY ROYAL MAIL)
+ PLEASE CAREFULLY NOTE:
INTERNATIONAL Postage:
Items will be sent out the same day after the payment in working days (Monday-Friday) to international shipping..
As international shipping is affected by many unsteady factors: customs, flights, weather, war, trade policy, etc, some shipments do get delayed sometimes. If you have not received your shipment within 20 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Besides, we've got another much faster shipping method which usually only takes 4-8 working days for arrival. But extra shipping fee must be paid by buyers. If the faster shipping way is needed, please email us as soon as you've ordered the items.
International Buyers, Please Note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check your countries custom office to determine whether these additional costs will be prior to buying.
We will NOT post to an unconfirmed address.
The only address we will ever post to is the one you have registered with eBay and PayPal and which comes up on our invoice for you after you have clicked by it now. This is to ensure we are covered by both eBay and PayPal’s seller protection policy. NO EXCEPTIONS. Unless you have contacted me in advance if there are any complications.
Handling/Processing Time:
Handling and delivery times are not the same thing. Handling is the processing time BEFORE the item is dispatched. Delivery is the time taken to arrive with you AFTER the item has been dispatched. Please submit your payment asap, then despatch will happen swiftly. Delivery target 2 to 3 working days after dispatching
Delivery & Returns:
We currently do not accept returns due to health and safety issues regarding coovviidd19 and the ppaannddeemmiicc. However, this option may resume/ be available once it is declared safe to do so.
Same day dispatched orders placed by 3:00 p.m. (Mon - Fri)
No shipment on weekend and holidays
We use Royal Mail 1st class service,
All items are packed securely to prevent damages
Items can be returned if in their original unused and unopened condition, WITHIN 30 DAYS OF THEIR PURCHASE.
Please contact us if you have any questions.
Feedback: Thank you for your purchase from us. Our goal is to earn 5-STAR 100% positive feedback and promise to send you the same in return. Should you feel our products or services do not deserve 5-STARS in one or more categories, Please make sure to contact us right away and we will make every effort to ensure 100% satisfaction. PLEASE DO NOT GIVE/LEAVE ANY NEGATIVE FEEDBACK AS WE WILL BE HAPPY TO RESOLVE ANY ISSUES YOU MIGHT HAVE WITH YOUR ITEMS.
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