Specifications

* Check your Carrier Supported Bands to make sure the phone is Compatible

Customer Service

SOBEONLINE1 Wants your purchase to be a 5 stars experience. If you feel for any reason that your purchasing experice was anything
less than perfect, please contact us through eBay messaging to clear up any discontent and allow us to resolve the problem.
We "Guarantee" that we will make our best efforts to make you 100% satisfied!

Customer service is our highest priority. Our  trained and experienced representatives will answer any questions you may have  before, during or after you place your order.
For any questions of concerns please contact  us through eBay Messages.
Our hours of operation are Monday through  Thursday 9:30AM to 5:30PM EST and Friday 9:00AM to 1:00PM EST

Shipping

Sobeonline1 makes every effort to get your  order out as soon as possible. Items are generally shipped within one business  day and are delivered within 1-5 days.
Please make sure to have a confirmed PayPal  address otherwise we will not ship the item(s) until it is confirmed. Below is  a link that explains how to confirm it.
After the payment has been made we will not  redirect the item(s) to any other addresses than the one on file. Mailing  address cannot be changed at any time during handling process.
Please contact us before your purchase  if you have a deadline to meet. The EBay estimation is not always accurate.
Your item(s) will be shipped within one  business day after the payment has been processed.
Extra shipping cost may be applicable depending  on shipping location.
Please allow 24 hours for the tracking number  to be updated by the carriers system.

International Buyers -  Please Note:

1. Please check with your country's customs office to determine what the additional costs will be before bidding or buying.
2. Any extra charges such as customs fee, import tax, duties, or any other carrier or tax fees are and always will be the buyer's responsibility.
3. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not included in the shipping charges.
4. We will not under-value merchandise or mark it as a gift on customs forms. This is against U.S. and international laws.
5. In case of return: We will charge the buyer for any extra charges such as shipping cost (to and from buyer) or any customs fees due to nonpayment of customs, import taxes, refusal of delivery, or carrier charges; and only provide a partial refund. In case the charges are greater than the cost of the item(s) purchased we will declare either abounded or destroyed to the carrier; consequently, the buyer will not be refunded.
6. We ship our item mostly using DHL. Even though all packages are shipped within one business day and most international packages arrive to their final destination in less than 7 business days, some international packages may take as long as 3 to 4 weeks depending on each particular country's postal system. After it leaves the United States there is no way to have any update until it enters the country of delivery. If you need your package earlier than 3 to 4 weeks, please upgrade your shipping to Express Mail International.
7. For orders being shipped to temporary stay addresses - such as hotels - we are not liable for failure to receive items in cases of late delivery, or lost packages.

Return Policy

SOBEONLINE1 provides a 30-DAY Return Policy  provided that the procedures and requirements referred to below are followed:
Refunds and exchanges may only be made within  30 days of receiving the merchandise.
If an item has been opened and/or used, a 20%  restocking fee will be applied for a refund or an exchange. All returns require  an authorization from one of our representatives issued within 30 days after  the date of purchase. The item needs to be shipped back with a valid tracking  number within the 30 days time frame. Products that are returned to SOBEONLINE1  with missing, damaged or altered Box, Parts, or Accessories will be refused and  shipped back to you.
All returns must be in the original  non-damaged condition, including packaging, documentation, warranty cards,  manuals and accessories or else it will not be accepted.
Original shipping & handling charges are  not refundable.

Defective Items
An item that was discovered to be defective  upon receipt has to be returned within 4 Days of receipt and can be replaced  with the same model only. You may also return a defective item for a refund.  After returning the item, we will have our team inspect the phone to verify if  it has a defect as stated in the reason of return. We have the right to charge  a 20% restocking fee in case the phone returned has no defect and are in a 100%  working condition.

Replacement
We will send a product replacement after the  authorized return has completed our receiving/inspection process. The  replacement will ship within four business days following our receipt of your  return. Please allow additional processing time after Holidays. Although it is  our goal to ship a replacement as quickly as possible, we do not send  replacements before we receive and inspect the returned merchandise.

Returning Items
All returned merchandise must be in original  condition, and must include the original factory box (UPC bar codes and serial  numbers must be intact) and factory packaging (e.g. foam, plastic, wrappings,  etc.), peripherals (e.g. battery, charger, cords, straps, etc.), included  warranty cards (without markings), and all instruction booklets and paperwork.  The RA number or any other inscriptions must not be written or printed on the  product box or packaging. We will not process the return if any of these  conditions are not followed.

Important: "Google  Account" Please makes sure to remove your Google account from your Smartphone  device before doing a factory reset and returning the phone back to us. If you  do not remove the Google account, the phone will be locked to your Google email  address and we won't be able to access the device.
We have the right to decline any  return sent back to us with a Google account or to charge a fee to have the phone unlocked by a third party.

Restocking Fee:
Please note if the item you return is used  there will be a 20% restocking fee deducted from your credit. You may receive a  refund for the item less a 20% restocking fee. Customer is responsible to ship  the item back to us.

Mail to: SOBEONLINE1 – Returns
930 Washington Ave
3rd Floor
Miami Beach FL 33139