eBay

Payment Delivery details return policy feedback Contact us

Payment

Before you place an order, please kindly make sure that you have a Paypal account .

We accept PAYPAL payment only.
Money or Postal Orders / Personal Cheques / Cash payment are NOT accepted.

Delivery details

Due to security reasons we will only ship to your Ebay address,please confirm your ebay address is correct. Unfortunatley, we are unable to dispatch or deliver your order to your alternative address. We suggest you to update your address details on eBay prior to placing your order.Any non-received items caused by invalid address registered are not in our full refund or replacement policy.
Your orders will be dispatched the following working day from Fulfillment service center in UK. Weekend orders are sent Monday morning. It usually take 2-3 working days for items to arrive within UK but allow up to 5 working days as we have no control over the delivery service.

Terms of sales

We hope that you're pleased with your purchase, however we do understand that occasionally, you may need to return goods to us.

In order to return an unwanted item, the following criteria must be met:

You must have contacted us in writing within 14 working days of receipt
If the product is computer software or an audio/video recording it must be unopened.
The item must be returned complete with ALL accessories and manuals / guides including free gifts
The item must be in the original box and packaging

It is your responsibility to return the goods to us in a safe and secure manner and at your cost.

If there are any other issues with your order that are not covered above, please contact us within 14 days of delivery

How to Return Goods

Step 1

Please contact us via M2M(Ebay Message to Message) where applicable include a description of the fault.

We will try our best to solve the problem for you via message, if not, we will offer the RMA (Returned Merchandise Authorisation) number and return Address.

IMPORTANT: Once we've issued an RMA number, it's only valid for 14 DAYS. If we've not received the goods back after 14 days, the RMA number will no longer be valid. It's therefore important that you do send the goods back WITHIN 14 days of the RMA being issued.

Step 2

Simply package up your parcel and display the RMA number.

We recommend you use the original packaging of the item to send the item back to us. If that's not an option, you should choose a box that is slightly larger than the item to allow for some extra protection. Whichever option you choose, please ensure that the packaging is strong enough for the contents and clearly shows

Your RMA number
Original order details or parcel label
Buyer ID
The reason of return

Please also tell us the tracking number or barcode if there is after you send the item

For cheaper postage use 2nd class SIGNED FOR. It would be better for you to keep the postage receipt till the issue is solved

IMPORTANT: For products with glass screens and LCD screens, before post out, please take a photo and send it to us, this will be evidence for goods returned in undamaged.

Failing to do this will result completely under your responsibility for any damages when returned to us

Step 3

Once the goods have been received, we will process your refund/exchange

About us

We will work with you to until you are satisfied. we sincerely hope that you can leave us a positive comment Green Color+ and 5-star(Yellow color)Detailed Seller Ratings ,We will automatically leave positive feedback after received positive feedback from you.

If, for any reason you are not satisfied with your purchase, please contact us through "My Messages" or "Ask Seller Questions" before leaving neutral or negative feedback. PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings because they are equal to negative feedback.

Please give us 5-star rating positive feedback, thanks in advance~

1. Our normal business hour is Monday to Friday 10：00 AM to 5:00 PM . All messages and orders will NOT be processed at weekend and holidays.

2. Please remember to email us via your bided item or with the eBay item number (via eBay) in order to help us to response you promptly.

3. We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience.

4. Please leave us 5-star positive feedback after you receive your item. It will encourage us to provide more perfect items and service.

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