We know you like to get your jewellery as quickly as possible after it is ordered.

Delivery Cost within Australia

We aim to dispatch your order within 1-3 days of ordering.

International Shipping

Shipping cost will be calculated by eBay

Delivery Partners

We use Australia Post as our delivery partner to ensure we can reliably deliver to all areas within Australia.

Can I have my order sent to a PO Box or Parcel Locker?

Yes as we use Australia Post for our deliveries.

How can I track my delivery?

Once we have dispatched your order, you will receive a tracking number via eBay. You can look up the tracking number using the link in the eBay email or through Australia Post.

Estimated Delivery Times

Delivery dates provided by eBay are estimates only. We aim to ship all items within 1-3 business days once payment is approved. Your delivery may be delayed due to events beyond our control such as delays with the postal service. If you need an item by a certain date, please contact our team via eBay messages before you order.

Does my order need to have signature on delivery?

For security reasons, a signature is required for all deliveries. If you have not been able to sign for your delivery when the delivery arrives, a collection card will be left at your address providing details of your local Post Office.

Note: Due to recent policy updates, Australia Post has changed the way signatures are being recorded on deliveries. To read more about the changes, visit the Australia Post website.

INTERNATIONAL BUYERS PLEASE NOTE

Your package may be subject to import taxes, customs, duties and/or fees in the destination country and these are typically calculated on arrival. We strongly recommend you check to ensure your items are allowed into the country and any taxes, customs, duties and/or fees that may apply. These are solely the responsibility of the buyer and we will not be held liable for these. If a product is seized and destroyed by the destination country customs, or returned to Australia, we will not be responsible for the losses, product, or shipping refunds.

Fixed Size Rings

If you require a size guide, please use the Contact Us link to send us a message and we will send you a size chart.

• You will find the available sizes for a particular ring listed on its product page.
• If there is no size option listed, check the description as it may be an adjustable ring. See below for more information about adjustable ring sizes.
• If the size you require is not shown online, please use the Contact Us link to send us a message as it may be possible to order a ring for the size required.
• If you have any queries about the size of your ring, or any questions about ring resizing, Contact Us link to send us a message. Please note that some products are not able to be resized by a jeweller due to their nature (for example a full eternity ring), our team will be happy to advise you on this.

Adjustable Size Rings

Whilst designed to fit any ring size, we advise to decide which finger to wear the ring on and only adjust the ring once for the perfect fit on that finger. If the ring is reshaped and resized multiple times, it can eventually weaken its structure.

What if I change my mind after receiving the item?

We understand that buying jewellery online is very different to buying in a store, that's why we have a 30-day exchange for change of mind.

The cost of shipping the item back to us is the responsibility of the customer. Return shipping costs are non-refundable. Once the item is inspected (see 'What condition does my item have to be in?' and approved, the cost of the item only (excluding original delivery charge) can be used toward an exchange.

What condition does my item have to be in?

• All jewellery must be unworn and returned in original packaging and must be in its original condition. Please note - Earrings cannot be returned or exchanged under change of mind returns due to health and hygiene reasons.
• Watches must also have the original watch box and warranty cards.
• All returns are subject to inspection by our team before an exchange is processed. This is to ensure an item is returned in as new, saleable condition, that is that the item has been unworn, is not damaged, or altered in any way (for example resizing, watch links removed).

Warranty Guide

As we stock jewellery from different designers - warranty periods can vary. Most of our jewellery comes with a 12-month warranty however this can be longer or shorter depending on the item. The warranty covers manufacturing faults that occur after the 7 day faulty, damaged or incorrect period of the item.

Please note that some of our collections have pieces of a delicate nature and care should be taken when worn. It is important to follow the Care Instructions for your warranty to be applicable.

How do I return an item?

Please contact our customer service team via eBay and we will go through the return process with you. PLEASE NOTE: Your refund or exchange will not be actioned until we receive your item back at our Head Office.

What if my item is faulty, damaged or incorrect?

Please ensure you have contacted our team via eBay as soon as possible and provide a full description of the issue along with images of the item (and in the case of receiving a damaged order, photos of packaging and how it was received).

The cost of shipping the item back to us is the responsibility of the customer. Please include a copy of the packing and postage receipt with your return. If we deem the item to meet the damaged, incorrect, or faulty return condition, we will reimburse the return shipping cost and depending on the option chosen, post a replacement item free of charge or refund the item and shipping fee.

Q: How can I find a particular product?

A: The search function on our store page has been designed so you can easily locate pieces by type. If you can't find the product you are after on our store page, please contact us via eBay messages and we will be happy to help.

Q: How can I contact you?

A: You can contact us anytime via eBay messages and we will reply as soon as possible.

Q: Can I have my order sent to a different address?

A: Yes, your item can be sent to a different address including PO Box and Parcel Locker addresses. This is a great way to order a gift for someone. To prevent fraud, your invoice will be sent to your registered PayPal email address.

Q: Is there an invoice in parcel?

A: Every item shipped will include a packing slip which shows our details, the buyer and receiver’s details and the items included. It will not show any prices or dollar amounts. That way your gift recipient won’t know the amount paid or payment method.

Q: Is Regarde Jewellers an Australian registered and operated business?

A: Regarde Jewellers is an Australian owned and operated business and our ABN is 73 658 801 471.

Q: What are your quality standards?

A: At Regarde Jewellers, we pride ourselves in making sure that the description we provide accurately matches your purchase so that you can be assured of your purchase.

• Handcrafted Pieces - Some of our collections are handcrafted by our jewellery designers. Some pieces may have minor marks or slight variations from the photos provided.
• Photography - To allow you to view the detail in jewellery items, some items may appear larger or smaller than actual size and colour may vary slightly. Some pieces are shown being worn or in a stylised way, in order to help demonstrate how it can be worn or how pieces can compliment each other. These stylised items are not included in the purchase.
• Pendant Chains - All pendants are shown on display chains unless otherwise stated. Unless stated otherwise, pendants may come with a complimentary gold plated, sterling silver or stainless steel display chain. Display chains are not intended for daily use. 9ct Gold chains and alternative Sterling Silver chains can be purchased separately.
• Colours - Natural stones and pearls are unique and may differ slightly from the colour shown on our website. Computer screens can also vary in the way they represent colours which could result in the item being of slightly different colour in real life.
• Weights & Measurements - To the best of our ability, we will state whether items contain created stones. Where we use carat and carat total weight in our descriptions, these may vary 0.05 carats from stated weight. For jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. We use accurate scales for gemstone and pearl measurements however we allow an 0.25mm tolerance.

Q: Do you accept returns and/or exchanges?

A: Yes, we accept returns and exchanges as per our returns policy which you can view by clicking the returns tab.

Have you ever had a second glance at a piece of jewellery because it had a certain something, a ‘Je ne sais quoi’. An unspoken elegance, a beauty, a difference.

Designed to inspire and excite, we bring you stylish designs with a blend of modern and traditional pieces. We look beyond the fast jewellery trends, bringing you jewellery that will compliment your look – no matter the season. Our range brings you celebrated designers and rising new stars in the industry, as well as a curated collection of truly special pieces.

Having been in the jewellery industry for many years, we always look for quality. We don’t believe in disposable bronze, brass or tin-based jewellery. We strive to keep our range to sterling silver, quality vermeil and solid gold using real gemstones, semi-precious stones and pearls – no cheap imitations.

It’s time to create your style, invest in quality, level-up your look and make a statement with jewellery from Regarde Jewellers.