iknmusic has been a world-wide supplier of musical instruments and accessories since 2008. At iknmusic, we thrive to produce instruments of a vast majority from all sorts of classes of music with such precision that you would only see the details once you order some from us. The tuning of the equipment is guarded with full details so that the outcome is predictable. Our quality improvement thrives on feedbacks from our customer-base. We thank you for your support!

1. Items will be shipped within 48 hours after payment received(except weekends and holidays).

2. We only ship to eBay confirmed address. Therefore your eBay address must match your shipping address.We are not responsible for any wrong or undeliverable addresses.

3. For Australia customers, we will ship the packages via speedPAK delivery from China, it normally will arrive in 7-15 working days. For other customers, we will ship by Regular Airmail. Normally the shipment takes 15 to 30 business days (It may take 35+ business days for some remote areas).

4. If you haven't received your order within 35 business days after payment, please feel free to contact us. We will take proper actions to solve the problem for you.

5. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

1. We provide 30 days money back on non-defective, undamaged, unused and resalable products. Restocking fee and other fee may apply upon the condition of returned products. Shipping and handling fees are non-refundable. Product is not eligible for refund after the 30-day refund period has expired.

2. Our warranty does not cover to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

3. Any problem with the product, please contact us through ebay message first, we will work on resolving your particular case ASAP.

1. We automatically submit positive feedback to our buyers once the payment is cleared.

2. Feedback means a lot to us.If you are satisfied with our product, please give us a positive feedback with all five stars. Thanks in advance!

3. If there is any problem, please contact us first through eBay MESSAGE or E-mail.We always reply messages within one business day(except holidays) and resolve the problem ASAP.Please Do not leave Negative or Neutral Feedback before Contacting us.The negative feedback and argue can not solve any problem. we will do our best to satisfy your need.After problem resolved, we hope you can still leave us positive feedback.Your cooperation will be highly appreciated.

1. Our goal is 100% customer satisfaction guarantee.

2. If you have any question, please contact us through eBay message.Please DO NOT open dispute or leave negative feedback before communicating with us,we will 100% resolve the problem ASAP. Please give us a chance to get problem solved friendly.Thank you! 

3. We will try our best to reply you within 24 hours.Please understand that we are closed during weekends or holidays, so there might be little delay during weekends or holiday.