Terms and Conditions
Please read before purchasing.
PRODUCT CONDITION:
Comics are graded and encapsulated at CGC. The grade given is supplied by CGC.
POSTAGE:
We despatch orders usually within 24/48 hours from receipt of payment.
The estimated delivery date given on the listing is provided directly by Ebay, not us, and this is an estimate only, not a guarantee and buyers should be aware that successful delivery is reliant upon Postal Services delivering in a timely and secure manner. In many cases, where a buyer is reporting delays, we have found Postal Services have already attempted delivery, but were unsuccessful. In these circumstances, items are taken to the local depot to await re-delivery/collection instructions. We would be very grateful if you would ensure you have made enquiries with your local depot, and perhaps your neighbours, to see if either party are holding your order.
Royal Mail stipulate 10 working days (15 days for European and Rest of the World) are required before any item is considered officially lost or delayed – this period allows sufficient time for either delivery to be made, collection/re-delivery instructions to be completed, or the item to be returned undelivered to us,the sender.
We comply with this directive from Royal Mail and advise buyers that if their order has not been received or returned to us within this period, we refund after this timeframe has elapsed.
RETURNS:
The Consumer Protection (Distance Selling) Regulations 2000 (Clause 13), excludes the cancellation of Newspapers, Periodicals (i.e.comics), Magazines and additionally sealed products and those sold under Auction terms and these are therefore not eligible for return/cancellation and we are under no obligation to accept a cancellation or return.
• Unwanted or incorrect buying purchases received after dispatch are returnable therefore purely at our discretion. Please contact us if you wish to return an item and if agreed, we will advise the returns process.
• If we agree to a return then the buyer will be required to return the item(s) to us via tracked postage within 30 days of receipt at their cost.
• Item(s) must be returned in the same condition sent to obtain a full refund.
• If an item is inadvertently sent incorrectly by us, we will send the correct item immediately, subject to availability, and liaise with the buyer regarding the return of the incorrect item at our expense. If the correct item is not available a refund or alternative item will be offered.
• If an item is returned by Postal Services as undelivered, we will contact you and advise the reason for the return. A re-package and re-send fee, payable by the Buyer, is required for orders to be re-sent.
• If undelivered items are returned and are damaged or unsaleable as a result, we cannot offer a refund. Please note Auction items are not eligible for any form of return.
Postal Damage:
• If your item sustains postal damage, please contact us immediately.
• We will require images of the outer packaging and item clearly showing the damage being reported. This is required for our Supplier / Postal Services claim process. Options of a refund, replacement or alternative will be offered to the Buyer. Replacements are dependent upon availability.