Our 12 months Return to Base warranty duration starts firstly with 30 days to allow time for the product to be checked and if necessary, for any fault to be corrected. Refunds / replacement products can be dealt with up to 30 days from the payment date.

All our products have no manufacturer’s warranty. This warranty is discontinued when we purchase from the manufacturer. All support is removed by the manufacturer. Serial numbers or Service Tags are now void from the manufacturer’s system. We/FYL support all devices directly.

We advise you to fully inspect the product upon arrival to allow queries to be dealt with as soon as possible. Check the contents of the package to make sure that all necessary items are included. Check the condition of the product and that it matches the specification you ordered. Keep all paperwork from us for the whole warranty period. If you have any problems, contact us as soon as possible. 

We use DHL and DPD couriers for our delivery service.
We aim to deliver on the next working day if you order before 1pm in the UK. This is not always possible, but you should expect your product to arrive within at least 3 days in the UK and within 10 days overseas.
Delivery text alerts if you provide your mobile number at checkout.

We accept payment by PayPal or with a credit / debit card. Payment by Bank Transfer is available on our website. Cash payment at the time of collection from one of our shops should be arranged in advance.

Refunds will only be processed up to 30 days from the sales invoice date. All items purchased must return to us as sold in re-sellable condition. Original box must be returned. Original product bags, paperwork and accessories must be returned. We cannot resell the product without original packaging so this is important that it is kept for up to 30 days after purchase is made. Condition of items must be as sold. No marks or wear must exist on returned products, or we will escalate this to a warranty repair and return the items to the buyer.

Refunds will be processed within 7 days of product arriving back to us. Payment will be made the same way the product was paid for; PayPal, Cash, Bank Transfer or Card payment. We cannot use a different method, and must be returned to same address or account or card; with cash being collected from our offices. After 30 days from sale invoice date, no refunds will be issued for faults or problems with the product. We allow 30 days for all decisions to be made regarding the items condition and specification to be accepted by the buyer. After 30 days products will only be repaired and unwanted items will be refused.