Our company located in Ontario, California. Our working time is Monday-Friday, from 9am-6pm.
The order processing time is 1-2 business days. Orders are typically processed and shipped out the day after an order is placed with the exception for weekends. If an order is placed after Friday (3PM PST) or on the weekend then the order is processed or shipped out on Monday.
We only offer shipping to domestic regions in the U.S. currently.
Delivery Time:
United States: 2-7 days
Shipping Methods:
We provide free standard shipping to USA on all orders. Depend on size/weight, products usually ship via USPS or UPS.
If the package weight is less 1lb, we ship via USPS (First Class Parcel).
If the package weight is over 1lbs, we ship via UPS (UPS Surepost or UPS Ground).
Please notice that only USPS shipping method can ship to PO Box address.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return. Please note that returns will need to be sent to the following address:
ONEMED DENTAL TECHNOLOGY INC.
17038 Gale Ave, City of Industry,
CA ,91745, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
