✔ DSANKE adheres to the terms and conditions of the United States Postal Service.
✔ All products will be checked carefully and packed in good condition before shipping.
✔ We offer FREE Standard shipping on all orders in the United States!

Method: USPS First-Class Mail / UPS Ground
Weight: Less than 21kg
Handling time is usually around 1-2 business days. (May be longer)
Tracking is available for domestic shipments
Most orders Shipping usually takes 2-6 business days (except Saturday and Sunday).
Some items may have an extended handling time due to pre-orders, back orders, etc.
Please check the shipping/delivery date on the listing before purchase.
** The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and any carrier-related fees.

Our 60-Days Money Back Guarantee Warranty*
(Exchange or Refund) provides coverage for manufacturing defects and shipping damage only.
Photo or Video confirmation is required.(a bird's eye photo, and a close-up of the problem)

What is not covered by Warranty?
--Normal wear and tear
--Misuse, lack of care, mishandling, accidental abuse
--Abnormal use of product
--Damage caused by improper or unauthorized repair or maintenance
--Product that has been modified or altered

Most defective orders are replaced free of charge or issue refund only after evidence confirmation is provided.

(This policy will not cover items that had been purchased from a different seller. Please contact the seller directly.)

Please leave your ebayID or order transaction number in the email, otherwise we cannot find your order information.

5 YEARS LIMITED WARRANTY*

LIMITED WARRANTY STATEMENT FOR DSANKE

If your order becomes defective due to faulty materials or workmanship within a period of 5 years from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for return of the product to us and for shipment of the repaired/replaced product to you:
--Replace or repair all defective parts, or,
--Repair a defective unit, or,
--Replace the unit with a new or reconditioned unit.

This Limited Warranty is subject to the following conditions:

The item has not been misused, abused, neglected, altered, modified or repaired by anyone other.
Defect or damage to the battery has not resulted from use of accessories or tools that are inappropriate for normal operation of the battery , or that are not designed for use with your tool.
The item has been subjected to fair wear and tear.
The item has not been used for trade or professional purposes.
The item has not been used for rental purposes.
The item has not sustained damage through foreign objects, substances or accidents.

Your limited warranty does not cover:

Natural wear and tear caused by use in accordance with operating instructions.
Unauthorized/improper maintenance/handling or overload is excluded from this warranty as are accessories such as adapter, etc.

This limited warranty does not replace but is in addition to your statutory rights. This warranty does not apply to accessories supplied with the tool. This limited warranty applies only to the original purchaser and may not be transferred. All repairs and replacement will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect us to process your refund within 2 business days after the item has been recieved and inspected by us. PayPal processing and bank transfer generally willl take a futher 2 business days until the refund is in your account.

Returns due to change of mind attract a 20% restocking fee, which will be deducted from the refund. Returns will only be accept if the item is unused and in original condition.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We have always been trying our best to provide the best service and reliable products for every customer.
Please contact us via eBay message or email to resolve the issue before leaving negative/neutral feedback.
If you have any questions, Please feel free to contact us by eBay messages and we will get back to you within 24 hours.