We don't accept that the return for these reason as below：

This phone doesn't have Wi-Fi (keyboard phone don't have wi-fi, smart phone has wi-fi )

This phone can't install app. (this is very old version phone, please   install the old version all compatible with the system)

This phone can't be compatible with my sim cards. (Before you order it, you can ask us whether this phone can compatible with your sim cards, or these two websites to check whether this phone can work with your sim cards 

https://willmyphonework.net/    

https://www.kimovil.com/en/frequency-checker 

This phone is not brand new.

This phone can't be compatible with my blue teeth earphone.

This phone come too lately. This is international shipping, after the package shipped out, the shipping process are out of my control. the export &import clearances or the transfer, many reason infect the shipping speed. 

Note :before you start a return, please send pictures or video to how me the defective of the phone. all phones are tested strictly by professional workers.