About Us
Welcome to Xiangyun
If you have any questions. Please feel free to contact us.
We will serve you wholeheartedly.
Thank you for coming! Have a nice day!
Payment
1. We only accept PayPal payments.
2. We fully respect our customers. If you encounter any problems when ordering, please contact our customer service personnel in a timely manner, and we will patiently answer your questions.
3. We will do our best to reply to your email as soon as possible. If the response is not timely enough, it may be due to our excessive emails. Thank you for patiently waiting for some time. Please do not worry, we will do our best to arrange it in a timely manner.
Shipping
1.After your payment is successful, we will arrange for shipment to you as soon as possible.
2. Please check your order address information promptly when placing an order to ensure that your information is correct.
3. If you need to change your address or other information, please contact us within 24 hours of ordering, and we will try our best to resolve it for you.
4. If you are not sure if your address can be delivered, you can follow the email information promptly after placing the order. If transportation is not possible, we will contact you promptly to avoid causing you losses.
Terms
1.If you are satisfied with our service, please leave a positive review or add our store as a favorite. We will remind you when there are new or active events on the store, and we look forward to working with you next time. Your review is very important for the success of our store.
2.If you are not satisfied with the project, please contact us for a solution, and we will do our best to resolve it. We will definitely provide you with a good solution.
3. Please communicate with us before leaving negative feedback or good feedback of 1-3 stars and opening the case. We will do our best to solve your problem. Because we believe that anything can be resolved through communication. Thank you!
Returns
If there are any issues with the product, please contact us first.
We will inspect for you and provide you with a satisfactory solution.
If you want to return the item, please contact customer service to inquire about the return address information and confirm that you have returned the original item.
The shipping fee will be charged by the buyer.
Contact Us
Our working hours are:
8.30am to 6.00pm
We work 6 days a week, and Sunday is our fixed rest day.
We will reply to your message within 24 hours.
If we have any other questions to contact you, please pay attention to your email information before receiving the item.
