| Payment | We accept all major credit cards, Paypal, and Google Pay. |
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| Shipping | Your order will be shipped out within 1 business day upon cleared payment. The tracking number will be sent to you through eBay message immediately after shipping label is created. Please ensure that the shipping address you have on file is correct. We can't change the shipping address once your payment is done. Shipping any item more than 1 lbs to APO, RPO address may subject to additions shipping charge. Shipping any item more than 1 lbs to HI, PR, AK, VI, Guam may subject to additional shipping charge. Shipping heavy and bulky item to P.O.Box may subject to additional shipping charge. All International orders are processed through eBay global shipping center in U.S. Once the order is delivered to shipping center in U.S., we will not be responsible for the shipping process from shipping center in U.S. to your foreign address. |
| Return | We accept return and refund for defective or damaged items. The serial number on the returning item must match the item we sent. Non-defective items MUST be new, unopened and unused condition for full refund. Otherwise, restocking fee may apply based on the eBay return policy. We will make a replacement or credit depending on current inventory or customer request. You must open return case in eBay before returning any item. |
| Customer Service | We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase. |
| Feedback | Our eBay reputation and customer satisfaction are crucial to our success. Please leave a positive feedback if you are happy with your purchase and our service. If there is any problem with your order, please contact us and we will do our best to rectify the issue promptly. We encourage our buyers not to leave a negative feedback, especially when the case involves: 1. A shipping delay by the carrier, as these things do happen 2. Buyer being refunded promptly, or within a specified timeline when a problem requires investigation. We want to encourage buyers to be patient and understanding as we will handle all issues as quickly as possible. |
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