Monday to Thursday: 9am-5pm
Friday: 9am-4:30pm
Saturday: 10am-4pm
Sunday: Closed
Bank Holidays 9am-5pm*
*Closed Christmas Day, Boxing Day & New Year's Day bank holidays.
All dimensions are approximate and may vary slightly.
All dimensions are approximate and may vary slightly.
Please note we do not deliver to Scotland; however, you are welcome to collect from our showroom or arrange your own courier. Delivery charges apply to mainland England and Wales, additional charges may be incurred for deliveries outside this area, please contact us before purchasing. If you are not happy with the delivery cost quoted, you are more than welcome to arrange your own delivery or collection. Please be aware that our items are unfortunately not insured with any other courier service that you arrange and use.
Please be aware that a proportion of the items that we sell are used and/or antique. These items therefore may carry minor flaws such as small scratches, marks and general wear and tear. Whilst we commit to photographing all flaws and describing all items as accurately as possible and would never mislead customers intentionally, please remember that descriptions are formulated in the opinion of an individual and are therefore subjective. Please contact us if you have any queries regarding an item, as we are only too happy to help.
You enter into a legally binding contract to purchase an item when you commit to buy an item, or if you have the winning bid (or your bid is otherwise accepted). You are responsible for reading the full item listing, including seller?s instructions, accepted payment methods and delivery terms before committing to a purchase. An unpaid item case will be opened within four working days if payment has not been received.
We request that upon committing to a purchase you make contact within four days to make payment; if you are having difficulty making payment or with delivery/collection, please contact us and we will attempt to resolve any issues you have. Payment via PayPal is preferred; however, we now accept most major credit/debit cards. We do not accept payment via cheque. Payments can be taken through eBay via PayPal; credit/debit card payments can be taken over the phone. All calls are recorded and monitored for quality and training purposes.
Please check your order to ensure accuracy of the sizes, finishes, and colour. Your order will be placed exactly as submitted. It is really important that you make a note of the dimensions of the furniture you're ordering to check that it will fit where you want it. Check access too, as our delivery teams need to be able to bring it into your home or property. If your furniture doesn't fit, it's classed as a cancelled order and unfortunately, you will incur costs equal to the delivery charge; if you had free delivery, you may still be liable for a charge to cover our costs. It is your responsibility to ensure that there is adequate access for any bespoke items, no refund or exchange will be offered in the event that the item(s) will not fit or cannot be manoeuvred, and the item(s) will be left at your property. All measurements shown on our eBay listings are given to us by each manufacturer and may vary slightly from the actual measurement of the item(s) once produced and received. Measurements are taken at the widest/deepest/tallest/longest point; if you require further measurements please contact us prior to placing your order. When ordering a handmade item(s), please confirm each measurement to ensure that your item(s) meets your specific requirements. On our listings, we strive to provide an accurate representation of the finishes on all our items; however, due to changes in lighting and a wide variety of resolution qualities on different computer monitors, some colour variation is possible. Please note that different batches of furniture may also have slight variations in colour. To determine the exact colour of a finish or material, we suggest that you examine the product in person or request a material or finish sample before placing your order. As wood is a natural product, it is subject to movement if exposed to extreme changes in temperature. When tables are placed directly on underfloor heating or in very brightly lit rooms (e.g. a conservatory) it has an adverse effect on the timber. Therefore, we will not guarantee tables if placed in these environments. If you have uneven flooring it may have an adverse effect on the stability of the furniture.
Please take time to check your items over carefully before signing to accept a delivery; by signing the delivery note you are agreeing that the item(s) you have received are in no way damaged, faulty or incorrect. If you do notice your item(s) to be faulty after delivery or collection this must be reported to us as soon as possible after receiving the items and we will endeavour to repair or replace them at no extra cost to the customer. Alternatively, the damaged or faulty item(s) can be returned to us and a full refund will be given (cost of item(s) plus delivery charge). If for any other reason the item(s) is returned, the Customer may be able to get a refund, but this may be subject to deductions and the Customer may have to pay the costs of return of any goods. The collection charge will be equal to the delivery cost; if the item(s) was advertised as having free delivery, the cost of collection will be advised to you depending on the item(s) you are returning. You are welcome to arrange your own method of return, in which case you will be given a full refund and will not be charged an additional fee. If you collect your item(s) from us, and then wish to have an exchange or refund for any reason, it is your responsibility to return the item(s) to us and cover the cost of redelivery, if required. Please note that if you are arranging your own return method, it is your responsibility to ensure the items arrive to us in their original state. Refunds are issued via the original method of payment. Please make sure that all items are correctly and properly wrapped in the original packaging provided upon delivery. Any items that are returned to us in inadequate packaging, which subsequently get damaged in transit, will not be refunded. You must notify us within 14 days of receipt of your item(s) if you would like a refund. Returns and exchanges received outside of this time frame will not be accepted. Bespoke items are custom-made to order to your requirements and are therefore non-refundable. Please note that credit notes are valid for a maximum of six months from the date of issue. Reproduction items come with a twelve-month guarantee. We have a testing process to ascertain whether an item(s) has been cleaned with commercial cleaning products. We will not guarantee any of our metal tables if commercial cleaning products have been used to clean them. We will not guarantee any of our items if used outside, unless otherwise stated in the product listing. Antique and vintage items do not come with a guarantee; any requests to exchange/return vintage items will be processed in accordance with your statutory rights. Unfortunately, we cannot guarantee our items if delivered outside of the UK. This is due to the increased cost of shipping to and from non-UK countries. Customers wishing to return, exchange or seek a refund for an internationally purchased item(s) will be liable for all costs incurred for return and redelivery.
Please note that collection must be booked at least 48 hours in advance. Failure to book may lead to a delay or wasted journey as items may not be ready for dispatch when you arrive.
Quotes for delivery charges are based on normal delivery conditions, any special measures must be made known to us prior to obtaining the quote. The final delivery price you pay is guaranteed to be within 10% of the quoted price not withstanding any special items or amendments to your order. Special items must be agreed upon at the time the order is placed. If your delivery is made by courier, the courier(s) will unload the items and take them to a ground floor location, unless otherwise agreed prior to delivery. There must be sufficient parking close to the premises to enable our delivery team to unload the items and deliver them safely. If there are any parking restrictions at your location, you must advise us of this at point of order. We will be unable to deliver unless we have the necessary permission or permit. It is the responsibility of the customer to provide us with adequate permits/permission in time for delivery. If not, the goods will be returned to our warehouse and another delivery will need to be arranged. If we need to return for a second time you will need to pay an additional delivery charge beforehand. This also applies to failed attempted deliveries due to you not being present at your delivery address. We use a network of delivery companies, and therefore your item(s) may arrive by post, courier, or on a pallet. If your item(s) is delivered via pallet, please be aware that this is a kerbside delivery, and it will be your responsibility to take the items into your property and to dispose of the pallet appropriately. If there are any issues with this delivery method, please contact us prior to placing you order so that we can endeavour to make suitable alternative arrangements. You should notify us of any discrepancies regarding your delivery within 24 hours of the delivery being made. If you have arranged a delivery time with one of our couriers, or ourselves, we require 48hours notice if you need to reschedule; any cancellations within 48 hours of a specified delivery time may incur a second delivery charge. If the goods are to be exported, and you are not collecting the goods and/or arranging your own delivery, then the Incoterms will be CIF, unless otherwise agreed in writing.
The delivery time depends a great deal on availability. We advise that delivery can take up to 14 working days. It is possible you may receive your items sooner and we will always do everything we can to ensure timely delivery. Please note: these are estimates, not guarantees. Please allow longer for deliveries outside mainland England & Wales, further away areas such as Cornwall, non-UK deliveries, and during the Christmas period.
Occasionally, the furniture may experience minor damage during shipment or it may contain manufacturer defects. Please take your time and inspect all the furniture upon delivery and denote any damages or defects on the delivery ticket, as it is much easier to have these problems corrected when denoted on the delivery ticket. Please denote on the delivery slip even if you keep an item.
The customer is responsible for looking after his/her products and taking the necessary measures to maintain the look of the items. Tables in particular will experience wear and tear due to the extensive use they receive. We recommend that our wood tables be treated regularly with a clear matt Osmo oil or Briwax, depending on the finish, in order to preserve their appearance. Please contact a member of staff if you would like any further advice on how to care for your furniture. We recommend that all stone tables must be re-sealed on a regular basis.
Title to goods passes to you at the time of delivery/collection.
Ebay listing designed by Web Optic