Advice from real knowledgeable people. Our live customer service will answer all of your questions. We might be a new company but with over 10 years experience in the industry we can help you through the complete buying process. Customer Service hours are: Monday to Saturday 8:00 am - 7:00 pm EST You eBay Message or Live Chat. What ever your preference we can answer all of your questions and find you a solution as quick as possible. Messages are responded to daily Monday through Saturdays except National Holidays. Toledo Tools will accept your payment via PayPal. If you have any questions refering to payment methods feel free to contact us with these questions or concerns. Toledo Tools has ships from multiple warehouses accross the United States. With that being said Toledo Tools collects sales tax with in the states of Arkansas (6.5%), Arizona (5.6%), California (7.5%), Colorado (2.9%), Florida (6.0%), Kansas (6.5%), Ohio (7.25%), and Pennsylvania (6.0%)Live Customer Service
Payment, Pricing & Promotions
Toledo Tools handles your shipping and packaging of items with the utmost care. Utilizing the services of FedEx, UPS, USPS and multiple freight transporters, Toledo Tools moves your orders from our warehouse to your business or home the fastest and most efficient way possible. Every order placed with Toledo Tools is shipped within one business day of order completion if the item is in stock. Every order placed through Toledo Tools will receive and order confirmation at the time of the purchase. Then followed by a shipping confirmation with a tracking number. That way you can be aware of the progress of your package. If your item shipped via Freight Transporter please be patient for information back from the tracking number it could take up to 24 hours. Every item order that is in stock will be is picked and packed with care and shipped within 24 hours of payment. For standard shipments you can expect your item within 2-5 business days of shipment. Did you need expedited services? you can select Next Day Air, 2nd Day Air, and 3 Day Select Services on most items. If your item ships freight please contact customer service for expedited services. Items weighing over 70 LBS are not eligible for guaranteed delivery times. Freight transportation is provided throughout the United States, Canada and Mexico. We can also handle services to Alaska, Hawaii, Guam, Puerto Rico and the U.S. Virgin Islands. Freight Services reflected on the website are for standard business to business freight. If you need a lift gate or residential delivery an extra charge can occur. We can also deliver to your closest freight terminal to bypass those fees. If you have any questions please contact customer service. Listed prices do not include extended service areas. If you are in one of these areas customer service will contact you for the extra shipping charges or a possible alternative shipping address. We currently use FedEx, UPS, and USPS for small packages (150 lbs. and less) for shipping into Canada and does not require a broker. Larger shipments that require freight transportation will ship via the safest and cheapest way possible. Keep in mind any freight shipment requires a broker to bring the shipment into Canada. If you are not familiar with this process please contact customer service and we can gladly help you. A Valid telephone number is REQUIRED with any international order. Your order will not ship with out one. Please check with your local shipping carrier on the cost of import duties, GST taxes, and brokerage charges. These charges or not incurred from Toledo Tools. These charges are usually collected by the shipping company completing the delivery or your shipping broker. Listed prices do not include extended service areas. If you are in one of these areas customer service will contact you for the extra shipping charges or a possible alternative shipping address. We currently use FedEx International, UPS Worldwide Expedited, and USPS Priority Mail for small packages (150 lbs. and less) for our International shipping. Customers are responsible for all tariffs and duties on international shipments. To check tariff costs call US Dept. of trade at 800-USA-TRAD (1-800-872-8723). A Valid telephone number is REQUIRED with any international order. Your order will not ship with out one. Please check with your local shipping carrier on the cost of import duties, GST taxes, and brokerage charges. These charges or not incurred from Toledo Tools. These charges are usually collected by the shipping company completing the delivery or your shipping broker. Listed prices do not include extended service areas. If you are in one of these areas customer service will contact you for the extra shipping charges or a possible alternative shipping address. Our shipping carriers are great but they are human and things to get damaged once in a while. If this happens call customer service ASAP. Please be prepared to take pictures of the packaging and the damage of the product. Do not throw away the packaging of the product. When the shipping carrier does an inspection they will want to see it.Shipping & Delivery
Handling and Delivery
Freight Shipping
Canada Shipping
International Shipping
Shipping Damage
You have 30 days from the date of delivery to return any product from Toledo Tools. If the item is new and unused the customer is responsible for return shipping and will receive 100% the cost of the product. If the item was shipped to the customer and had free shipping on the item the customer will receive the cost of the product minus our cost of the shipping to the customer. If an item is opened and deemed to be defective within 30 days from the date of delivery, please contact customer service so we can help you through the process. We will work with you to find a solution. Each customer can have a different experience with the fast paced age of the shipping industry. Whether the product was defective from the factory. Or one of our shippers damaged it prior to arrival at your address. We will find the best solution to take care of you. In most cases we can replace your item with the identical item or issue a full credit for the product and shipping. Please have patience and let us take care of you. If an item is opened and brand new you can still return the item for a refund minus the cost of shipping to you. If the item was shipped with free shipping you will receive the cost of the product minus our cost of the shipping to you. We cannot accept returns after 30 days from the date of delivery. We apologize in advance for this but running a business we have to adhere to this. If there is a Warranty issue with the item contact our customer service team as soon as possible and we will get you taken care of. With any return please contact customer service and recieve a RGA Number. You will be required to clearly write or label the RGA number on the outside of the box. Returns will Not be accepted without a RGA number. Please contact our customer service department for a return goods authorization number or message us through eBay. If you want to returned the product and it is not in 100% new sell-able condition, we will credit 75% of product price minus shipping and handling costs. If the item was shipped with free shipping you will receive the cost of the product minus our cost of the shipping to you and then 75% of that total price.Returns & Replacements
Hi! My name is Nick Hartman I wanted to tell you a little bit about myself and our company. My background is computer graphics, web design, product branding, and anything that has to do with technology. I understand what it takes to make you feel comfortable purchasing from a company online and what it takes to keep you as a loyal customer through customer service and dependable products. We want to show you products in the manner as if you were viewing the product in a store. As we progress you will be able to view the images as if it was in front of you. In late 2005, I met the owner of that small tool company at a pool tournament for the APA league. Over the weekend we had discussed our professions, where I was a bartender and a freelancer straight out of the University of Toledo and he sold tools on eBay out of his home. Time had passed didn’t really think anything more about it. Then some time later I had ran into the owner of again. We had discussed me revamping his existing ad’s, making them look professional instead of having the feel of someone selling out of their garage. After a few hundred ad’s later it appeared the work I had done increased sales by about 20%. In 2006 I started selling his tools and products on my own website. Things started off kind of slow but had finally started to pick up a little. After about a year I was starting to do well. Then in late 2007 the small tool company that was growing saw the potential and I came aboard full time. Creating several brands that took off very well. Being engrossed in the Tool industry and many different product lines later. I acquired a lot of knowledge about customer service, purchasing, shipping, accounting, marketing, everything that has to do with transitioning a small business into a big business. I love what I do. As time passed I became the General Manager of that company but my path of progression had come to an end. Many rises and a few falls, 10 years later now Toledo Tools sits in front of you now. I wanted to create a customer experience that I can control and put the passion into business for myself and my family and help you the customer through an easy and positive online experience. Our team will go above and beyond to help you get fitted with the correct items needed to complete your job. We will find the best way to get your items to you in a timely manner. Whenever you have a question or concern our team is only a phone call, email, or live chat away. Thank you for choosing Toledo Tools we appreciate your business every step of the way. Nick HartmanAbout Toledo Tools
CEO