How To Book & Send In Your Device:


  • Please purchase the repair service you require

  • Expedited Service can be selected on checkout under ‘Other 24 Hour Courier’ - this will push your repair to the top of the queue and upgrade your delivery method.

  • On completed payment, you will receive our postal instructions

  • Please act upon these instructions in full

  • Once we receive your device, we will get started on the repair process


Receiving Your Device:


  • Your device is identified and labeled

  • Your device is then booked into our system where we keep a record of your name, the model of your device, serial number and the repair(s) carried out


The Repair Process:


  • We will examine and diagnose your device before repair, to ensure the correct repair is carried out to for the specified fault(s)

  • The repair is carried out within a specific time frame

  • The device will undergo testing to ensure the repair was successful


Returning Your Device: 


  • We will disinfect your device and package it, ready for dispatch

  • Your device will be shipped using Tracked48 delivery via Royal Mail

  • If another delivery method was selected on checkout, then we shall dispatch your device via your selected delivery method.

  • When you receive your device and are satisfied with the repair, please kindly leave us some positive feedback


What Is Our Expedited Service:


  • Your device is fast tracked from start to finish

  • Shipping is upgraded from Tracked48 to Tracked24

  • Expedited Service costs £20 and can be selected within the ‘Review Item and Postage’ section on checkout


Please Note:


  • If for any reason your device cannot be repaired, or you cancel the repair once received, a fixed £10 diagnostic fee is applied - by purchasing this service, you agree to this

  • Royal Mail’s Tracked24 and Tracked48 services will insure your device(s) up to £100

  • Royal Mail’s Special Delivery service will insure your device(s) from £500 - £2500. This can be selected on checkout if preferred

  • Expedited service is non-refundable

  • We do not hold responsibility for any liquid induced faults

  • We are closed on the weekends and all public holidays


FAQs:


  • The stated price covers the repair and return shipping via Royal Mail’s Tracked48 service

  • We aim to have all repairs done and dispatched the same day as received where possible. During busy periods some devices can take 1-2 days to repair and dispatch

  • Our repairs carry a three month warranty period, which does not cover any physical or liquid damage or any tampering of the device post repair

  • We have over 14 years experience in repairs of phones, tablets and laptop


    MODELS:

    1)MacBook Pro (13-inch, M2, 2022)
    Colours: silver, space grey
    Model Identifier: Mac14,7
    Part Numbers: MNEH3xx/A, MNEJ3xx/A, MNEP3xx/A, MNEQ3xx/A

    2)MacBook Pro (14-inch, 2021)

    Colours: silver, space grey
    Model Identifier: MacBookPro18,3, MacBookPro18,4
    Part Numbers: MKGP3xx/A, MKGQ3xx/A, MKGR3xx/A, MKGT3xx/A
  • MacBook Pro (16-inch, 2021)
    Colours: silver, space grey
    Model Identifier: MacBookPro18,1, MacBookPro18,2
    Part Numbers: MK183xx/A, MK193xx/A, MK1A3xx/A, MK1E3xx/A, MK1F3xx/A, MK1H3xx/A
  • MacBook Pro (13-inch, M1, 2020)
    Colours: silver, space grey
    Model Identifier: MacBookPro17,1 
    Part Numbers: MYD83xx/A, MYD92xx/A, MYDA2xx/A, MYDC2xx/A
  • MacBook Pro (13-inch, 2020, two Thunderbolt 3 ports)
    Colours: silver, space grey
    Model Identifier: MacBookPro16,3
    Part Numbers: MXK32xx/A, MXK52xx/A, MXK62xx/A, MXK72xx/A
  • MacBook Pro (13-inch, 2020, Four Thunderbolt 3 ports)
    Colours: silver, space grey
    Model Identifier: MacBookPro16,2
    Part Numbers: MWP42xx/A, MWP52xx/A, MWP62xx/A, MWP72xx/A, MWP82xx/A
  • MacBook Pro (16-inch, 2019)
    Colours: silver, space grey
    Model Identifier: MacBookPro16,1, MacBookPro16,4
    Part Numbers: MVVJ2xx/A, MVVK2xx/A, MVVL2xx/A, MVVM2xx/A
  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
    Colours: silver, space grey
    Model Identifier: MacBookPro15,4
    Part Numbers: MUHN2xx/A, MUHP2xx/a, MUHQ2xx/A, MUHR2xx/A, MUHR2xx/B
  • MacBook Pro (15-inch, 2019)
    Colours: silver, space grey
    Model Identifier: MacBookPro15,1, MacBookPro15,3
    Part Numbers: MV902xx/A, MV912xx/A, MV922xx/A, MV932xx/A, MV942xx/A, MV952xx/A
  • MacBook Pro (15-inch, 2018)
    Colours: silver, space grey
    Model Identifier: MacBookPro15,1
    Part Numbers: MR932xx/A, MR942xx/A, MR952xx/A, MR962xx/A, MR972xx/A, MUQH2xx/AMacBook Pro (15-inch, 2017)
    Colours: silver, space grey
    Model Identifier: MacBookPro14,3
    Part Numbers: MPTR2xx/A, MPTT2xx/A, MPTU2xx/A, MPTV2xx/A, MPTW2xx/A, MPTX2xx/A
  • MacBook Pro (15-inch, 2016)
    Colours: silver, space grey
    Model Identifier: MacBookPro13,3
    Part Numbers: MLH32xx/A, MLH42xx/A, MLH52xx/A, MLW72xx/A, MLW82xx/A, MLW92xx/A
  • MacBook Pro (Retina, 15-inch, Mid 2015)
    Model Identifier: MacBookPro11,4, MacBookPro11,5
    Part Number: MJLQ2xx/A, MJLT2xx/A, MJLU2xx/A
  • MacBook Pro (Retina, 13-inch, Early 2015)
    Model Identifier: MacBookPro12,1
    Part Numbers: MF839xx/A, MF840xx/A, MF841xx/A, MF843xx/A
  • MacBook Pro (Retina, 15-inch, Mid 2014)
    Model Identifier: MacBookPro11,2, MacBookPro11,3
    Part Number: MGXC2xx/A, MGXA2xx/A