About Us
Continental Photo is one of the nations leading photo suppliers. We have been in the Photo and Health & Beauty industry for over two decades.
We are well known for our outstanding customer service and dedication.
Our goal has always been to satisfy you, the customer.
We are confident our customers will feel the same about us and express so by leaving us a 5 star rating on eBay.
Payment
We accept payment by: Paypal.
Shipping
We take great care packaging every item to ensure safe shipment to you. We charge a shipping fee only to cover our costs of materials and labor.
Once your order has been processed and your payment has cleared your item will be dispatched as soon as possible.
All our items we ship are brand new except otherwise noted.
Customer Support
We are open Monday - Friday.
To speak to a live representative, contact us
Or Email us thru Ebay.
Hours of Operation:
Monday - Thursday 9:30 AM - 6:00 PM
Friday 9:30 AM - 1:00 PM
Returns
If you are not satisfied with your purchase, you may return it within 14 days of receipt, for a refund, or a replacement - subject to the following:
Contact Continental Photo to receive a Returned Merchandise Authorization (RMA) number, to ensure proper handling of the return and/or replacement. Products cannot be returned without an RMA number. Items you wish to return must be in its original unopened mint condition, as shipped, with all packaging, manuals, and paperwork intact and unaltered. Items removed from their 'blister-pack' display packaging are non refundable.
Customers remain responsible for the shipping and handling expenses incurred in shipping the item to them. If an item is offered with "Free Shipping," this means we are paying the freight on your behalf. If that product is returned for a refund, the shipping expenses incurred, will be deducted from the refund. If an item is refused, the carrier bills us for shipping both ways, and these expenses incurred on your behalf need to be deducted from your refund.
The issuance of an RMA# does not guarantee final disposition, as all returns are subject to a restocking fee upon our inspection. If the product you are returning is not in brand new, mint condition, it is non refundable and will be subject to a least 20% restocking fee. If your return is missing accessory components, or shows signs of wear and tear - restocking fees will be higher. So please limit your Returns to unopened items in their original condition with all documentation, packing material, and accessories intact. For specific restocking fees that may be applicable to your return, please contact us.
Returns should be packed in an outer shipping carton, to avoid defacing the original box/packing of the product. The RMA# should be clearly inscribed on the shipping label. A copy of your invoice and Order # should be included, and your Return should be insured, with shipping costs pre-paid. We cannot accept any COD shipments.
For Warranty information, merchandise Damaged in Transit, or Order Cancellations, please contact us through eBay Messages.
