Problems?
You can follow below process to contact us. There is a time zone difference,
but we will do our best to quickly response to your questions:
Payment:
1. PayPal Payments Must be from a verified PayPal account.
2. If you have any special requirement, please leave a note when you make a payment.
3.Please pay the money within 7 days after the auction ended.
Non-Paying
Bidders: Serious Buyer Only! Please place bid or "Buy it now" only if
you agree the price and terms of the product and no argument after the
auction end. And payment must be received within 7 business days of the
auction close. We will report Non-paying buyer to eBay.
US Shipping:
USPS. ( 2-7 Business Days)
Warranty & Return:
We have a 12 month guarantee on all products (defaults).
We
can only offer a guarantee on items that are received defective due to
shipping or product failure. We reserve the right to determine if your
order will be exchanged or refunded.
We accept return/refund for
defective item only, not for damage from use, improper installation, or
abuse. We accept return/refund for defective item only.
Refunds
given only if item is defective on arrive (DOA) and cannot be replaced.
If item found DOA, item must be reported within 7 days and return to us
within 14 days from the delivery date for exchange, buyers are
responsible on returned shipping cost at first. Refund will be made when
the return arrived.
In case the returning item is not our
product or without the quality problem after checking, we'll refuse to
return or replace product and not refund. We also will raise a dispute
against the buyer like that to ebay to protect our rights.
100% Customer Satisfactory:
Problems
or Lost Communication: If there is any problem that makes you lower the
rating, please hold and contact us via eBay message for solution. We
will solve your any concerns and guarantee your 100% satisfaction. All
messages will be answered within 24 hours(except weekend and public
holiday). Directly email to us may not be checked on time, please use
eBay message system to cotact us. Also please check your spam setting of
email or check your spam/filtered email folder when you do NOT receive
response from us.