Order deliveries should arrive within 3-7 business days.

Express Post orders should arrive within 1-3 business days (this timeframe may be longer for deliveries to outside metro area such as, remote country areas).

* Please note that these are ESTIMATED delivery timeframes in business days and excludes delays outside of Australia Post's control.

DISPATCH DELAYS

Orders will be dispatched within one to two business days providing all items are in stock. We do not send partial deliveries. Please contact our Customer Service team via eBay Message if you have any concerns about your order; please allow 48 hours for reply.

Order Security and Delivery

All orders will be delivered via Australia Post, unless otherwise pre-arranged with our Customer Service. We therefore request that you provide an address where your order can be signed and receipted for between 9am-5pm (residential or business address); otherwise Australia Post will leave a ‘calling card’ advising collection from your local post office will be necessary. Once an order is picked up by Australia Post, HomeBarBeauty Pty. Limited cannot be held liable for any lost or misplaced orders; though we will support the recovery process via Australia Post should the need arise.

All orders must be signed for on delivery. To ensure security and integrity of delivery, NO orders can be left unsigned for; confirmation of receipt is always required. We cannot ‘leave’ orders at your property under any circumstances. This ensures security of your purchase, security of delivery and security for our business relationship with you.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Please note that transit time for deliveries on Public Holidays may add an additional 1 to 2 days for your order.

We recommend a residential or business address for all orders, so as to ensure secure delivery and signed receipt of orders.  Once orders left our Distribution Centre and are in the care of Australia Post we cannot be held liable for any lost or misplaced orders.

Once your order has been dispatched from our Distribution Centre, the standard parcel delivery times outlined below are an estimate only for any standard working week (Monday-Friday).

NB:  If you urgently require the product to be sent same day.  Please contact us and wait for confirmation from us before purchase.

New South Wales

• Sydney Metro Areas = 1-2 days
• NSW Country = 2-3 days

ACT, Canberra

• Canberra Metro Areas = 2-3 days

Victoria

• Melbourne Metro Areas = 2-3 days
• VIC Country = 3-4 days

Queensland

• Brisbane Metro Areas = 2-3 days
• South East QLD = 2-3 days
• Central QLD = 3-4 days
• Far North QLD = 4-5 days 
• Far North QLD (Remote Islands) = 8-10 days

South Australia

• Adelaide Metro Areas = 2-3 days
• SA Country = 3-4 days

Western Australia

• Perth Metro Areas = 2-3 days
• WA Country = 4-5 days

Northern Territory

• Darwin Metro Areas = 3-4 days
• Alice Springs = 4-5 days
• NT Country = 8-12 days

Tasmania

• Hobart / Launceston Metro Areas = 2-3 days
• Regional Tasmania = 3-5 days

We strive for 5-star feedback. We sell all products in good faith. If any issues do arise please do let us know.

HBB returns policy is in addition to your rights under the Australian Consumer Law. This is to ensure you are satisfied with your purchase.  

CHANGE OF MIND

Customer satisfaction is our number one priority. Though please choose carefully as we do not refund or exchange simply because you changed your mind or the product was not what you expected. Please contact our Customer Service Team to receive an ‘Authority for Return Number’ as we are unable to accept returns without one. Return postage is at purchaser’s expense and when we receive the returned product you will be provided with a credit on your account.

Thank you for visiting our eBay Store, and purchasing from us; we look forward to your return patronage and loyalty. 

The following are some frequently asked questions related to how we do business. Should your query not be covered herewith, please feel free to contact us with your query and we will be in touch with you within 48 hours.

Q: ARE OUR PRODUCTS AUTHENTIC AND GENUINE?

A: Yes, all Brands are 100% authentic. No imitations or knock-offs.

Products are sourced direct from Europe and delivered to your door.

Q: I AM A BUSINESS OWNER/WHOLESALER – CAN I VISIT YOU AT YOUR PREMISES?

A: Yes, should you be a business owner and/or wholesaler and would like to come and visit our premises and discuss business purchasing opportunities with us, please call to make an appointment.

Q: WHERE DO YOU SHIP TO?

HomeBarBeauty can ship Australia wide. Currently, we do not offer international shipping.

Q: HOW LONG WILL IT TAKE FROM ORDERING OF MY GOODS TO DELIVERY?

Ensuring you receive your order in a timely and efficient manner is paramount to us. Once your order has been submitted and payment processed; depending on the size of your order, we will pick, pack and dispatch your order within 24 hours from our distribution centre. Should there ever be any delays in the dispatch of your order, you will be advised accordingly via email or SMS.

Q. WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: To ensure security of all payments, we accept payment via PayPal. Therefore, you will need to ensure you are registered with PayPal and have a current account to pay for any purchases via our on-line shop.

Q. BUSINESSES AND WHOLESALER CUSTOMERS – CAN WE PICK UP OUR ORDERS FROM YOUR PREMISES?

A. Yes, if you have an agreement set in place as a business/wholesaler you can visit and pick up your order from our warehouse once your order has been processed and picked; date/time will be advised accordingly - details will be provided to you on approval and agreement.

Q. BUSINESSES AND WHOLESALER CUSTOMERS - DO YOU A HAVE A PRODUCT CATALOGUE?

A. No, all our brands and product lines are on our online store. Though if there is a brand or product you are looking for and cannot find, please send us an email detailing what you are after and we will contact you to discuss.

Q. WHERE DO YOU DELIVER TO?

A. Currently we deliver Australia wide.

Contact us now by sending eBay Message and one of our friendly staff shall be able to assist your with your enquires and/or order fulfilment. We look forward to your return business.

Located in Norwest Sydney, Australia - we can supply and deliver Australia wide.

Business Hours:

Monday – Friday 9:00am to 6:00pm

Saturday - Sunday 10:00am to 4:00pm

HomeBarBeauty is an Australian owned family business located in North-West Sydney.  We are direct importers and therefore, can pass on sourced branded products at a discounted price to all our customers, eliminating third party handling and hidden charges therefore, greater savings for you.

The 3 ‘S’s - Our mission statement to you our customers’.

SATISFACTION, SERVICE and SAVINGS is paramount to us. Supplying world renowned brands and reputable products at competitive prices are paramount to our business success and maintaining our customer’s loyalty.

WHAT WE STAND FOR

'Second to None' Service: Our reputation has been built on providing our customers with great value for money and the best professional and efficient service each and every time. It’s our passion to grow your business – when you succeed, we succeed.

Exceptional Choice: We stock a wide selection of products from leading brands across multiple product categories sourced from our European suppliers. Therefore, maintaining a purchasing relationship with us, you will get access to great products, great prices, great specials and bulk buy offers. Though should you not find a brand/product you’re looking for, please contact us so that we can discuss your purchasing needs.

Great Prices means Great Savings: We stock a wide selection of products from leading brands across multiple product categories sourced from our European suppliers. Therefore, maintaining a purchasing relationship with us, you will get access to great products, great prices, great specials and bulk buy offers. Though should you not find a brand/product you’re looking for, please contact us so that we can discuss your purchasing needs.In an ever changing consumer world our products will reflect the purchase needs and wants from our customers, therefore our range may change time to time.

PRODUCTS

We have premium branded products across key categories. Covering both men's and women's beauty and personal care products, across all major brands and current ranges. Therefore, complimenting current stock and also niche market products. We cater to both the everyday shopper to the bulk buyers looking to make substantial savings Australia-wide. Browse our product range for a convenient online shopping experience, where our competitive prices and customer satisfaction are our priorities.

Current market brands: Adidas, Astor, AXE, Denim, Dove, Jovan, LUX, Playboy, Rexona, Vaseline

Current product range for both men and women: Body Lotions, Body Sprays, Body Soaps, Deodorants (Roll On, Spray, Deo Stick), Hair Conditioner, Hair Shampoo, Hand Creams, Lip Balms, Quick N’ Shine Nail Polish, Shower Gels