Price no Including hardcase ,Hardcase just a prop for taking photos ,If you want hardcase please message to me ,thanks

CUSTOMIZED CENTER

The headstock no showed it ,as we can according to your request to do custom headstock,If you need do Custom shop order ,you can send message to me ,we can talk about the order details  tegother. We do not accept returns for all custom orders.

PACKING

We will use Foam Package ,Please don't worry the ship safe .

GUARANTEE

We test every guitar (such as buzzing, sound test, workmanship) before it is shipped out in order to make sure it`s in good condition.But from china to your country need more times (2-5weeks) ,when you get it need readjustment the strings , If you have a problem, or are not happy with our guitar, please let us know immediately when you received it. We will tell you how to adjustment it ,thanks

ABOUT THE PICTURES

The pictures was taken by ourselves ,when we take the pictures ,there are some practical applications making the photo different from what you get are the same time ,as we make more guitars  at same time ,every guitar can't  ensure100% same the listing showed  ,pictures showed guitar just one of them ,so if you want actual pictures we send to you  ,you can message to me .

SHIPPING

Usually parcel will be shipped out via USPS and China Post, because it will take you much less, and it usually take about 1--5weeks   to arrive at your door, we will provide you with the tracking number so you can conveniently monitor the shipments progress on it`s website.

USA  delivery time :  normal2-5 weeks . except buss times

europe: 4-8 weeks ,except clearcustom time

CUSTOMS DUTY

Our pricing does not include customs duties. But do not worry, we can provide an invoice with a very low value, you may need to pay little or no customs duties. About the duties, Please consult your local customs before purchasing our products.  But if you no want to pay the customs and lead to  guitar back to us , you need payment our usd 100 shipping  cost .

RETURN POLICY

What if there is a problem with my order?

If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

What if I receive a defective product?

We will offer you full refunds only the item you received is Broken or defectove product, please return it within 3 days after you received it, and keep it good condition same we sent ,can;t miss any of parts ! After we receive the item, we will give you Full-Refunds or exchange, but we won `t pay return the shipping cost if not our guitar quality question .. If you want do replacement  it ,we can send new one to you ,then we will offer shipping lable to you  , if you just want replacment parts (if it is parts reason ) ,we can free send the parts to you .Please read the RETURN POLICY before you order it!

How to Make a Return?

Please write the Item of number on the shipping label and NOT on the product box itself.

Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.

If your package was originally shipped double-boxed, please return the unit(s) double-boxed.

The product should be packed in the original product box with the UPC codes intact.

When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.

Please use a shipping method that is trackable, such as FedEx or UPS or USPS

We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

FEEDBACK

Every feedback is love.

(A) When you are satisfied with your purchase, we sincerely hope that you will give us a positive feedback.

Again, we will give you positive feedback.

(B) If you are dissatisfied with your purchase, please contact us prior to submitting a neutral or negative feedback.

We will respond to you within 24 hours and work with you until you are satisfied