1. To save yourself time and reduce delays, fees and hassles , make sure you insert the correct delivery address and the correct product/quantity you require at the point of purchase.
2. Items ordered before 10am will be dispatched on the same day, items ordered after 10 am will be sent on the next working day. Delivery time may vary depending on what items you have ordered. Please message us should you have any questions on this. Also, we are unable to place any orders on hold as per eBay terms and conditions.
3. If you are not in when delivery has been attempted there may be an extra postage charge incurred before we can resend the item. If you then refuse to have the item after deliveries have been attempted the £25 return charges will be deducted from your refund.
4. Please be aware that the courier service can only deliver your items to your front door providing that you are on the ground floor.
WRONG ITEM ORDERED OR CHANGED MIND
Please message us via eBay within 14 days after the purchase. We can then advise on the return procedure.
Please arrange your own courier and make sure that the courier would provide you with tracking information and also cover you for the cost of any damages or loss as we would not be held liable. Once the item has been returned we will assesss the return condition.
Alternatively we can arrange collection on your behalf at a cost of ￡39 for single item and ￡78 for multiple items with an extra ￡15 per item that has been opened. This would cover you for any damages or loss that may occur during transit.
FAULTY ITEM
In the unlikely event that your item is faulty please report the fault to us within 7 working before you start a return procedure. We would require a photo or video showing the fault clearly to provide assistance.
1. This is the payment method we can accept: Paypal
2. You can checkout and pay immediately after the auction ends or you complete the purchases. If you need an eBay invoice sent to you by Email, please contact us before making payments.
