About us – Patdiam Jewels
With over 20 years of experience and a strong background in both gemology and design, Patdiam Jewels is a uniquely positioned resource for the highest quality diamond jewelry available. We are strong believers of quality over quantity. We are dedicated in fabricating beautiful jewelry using only the most responsible methods thereby maintaining transparency throughout. Our main scope of business includes the manufacturing and exporting of exquisite high-class jewelry. Equipped with state-of-the-art production technology and facilities, our talented team of designers and skilled master-craftsmen band together in maintaining the best workmanship and quality in all our products. We’re delighted you're here, and we hope to share not only our remarkable collection, but also what we stand for.
Shipping |
· We offer free shipping for all our products, it takes 7-10 business days to deliver the product at your door step. · If you want urgent shipping, send us a message and we shall try our best to accommodate your request |
Payments: We accept payment via Payoneer only. |
Exchange and Returns-
· We guarantee your satisfaction and offer 14-days money back return (or exchange) policy.
· Merchandise should be unused, unworn and undamaged by you and in the original shipping condition.
· Merchandise should have all tags
· If for any reason you are not satisfied with your purchase, please contact us first before you leave a neutral/negative feedback so that we can make things right
· The item must not be altered or damaged in any way shape or form.
· ALL PAPERWORK and gift box must be included and in new condition.
· Upon receiving these items your payment will be refunded.
· Email us for return instructions before sending merchandise back.
· Please allow up to 10 business days for all returns to receive credit.
· Note: All Custom orders are non refundable.
Packaging & Gift Wrapping:
· All items are packed in our elegant Jewelry box
· All items can be packed with a hand written note with no extra cost. Just tell us in advance the personal message details. It would be our pleasure to pass the love for you.
Cleaning and Care:
Wash your jewelry with warm water and a gentle colorless and fragrance free liquid soap. Castile soap, soap for woolens or even a gentle hand soap with no moisturizer, antiseptic or harsh chemicals should work well. Use a cloth or soft bristled brush to help get grime out of crevices.