Welcome to RV Essentials Australia!

At RV Essentials Australia, We take great care in ensuring a seamless shopping experience for you. Our commitment extends to providing a variety of shipping options, such as Australia Post eParcel, eParcel Express, and Sendle, all aimed at delivering your package swiftly.

In certain cases, depending on the nature of your purchase, we may opt for an alternative courier service. Be assured that any changes to the shipping method will be thoughtfully communicated to you, prioritizing transparency in our service.

Upon dispatch of your package, we promptly furnish you with a tracking number via eBay. This allows you to effortlessly monitor the progress of your delivery and anticipate its arrival at your doorstep. Your satisfaction is our priority, and we want you to feel informed and in control of your order.

We kindly remind our valued customers that if the item you've ordered is not covered by insurance, it becomes your responsibility to inform us if you require additional insurance for your shipment. Your peace of mind is important to us, and we are here to accommodate any special requests to enhance your shopping experience.

It's important to note that while we strive to provide estimated delivery dates on eBay, these dates serve as estimates and do not guarantee that your product will arrive precisely on the advertised date. once we dipsatch the packages it is no longer in our control. please dont leave negative or neutral feedback base on delivery times. We appreciate your understanding in this matter.

Return Policy:

At RV Essentials Australia, we prioritize your satisfaction. Our 30-day return policy ensures a smooth process if you are not completely satisfied with your purchase.

Return Period:

You have up to 30 days from the delivery date to initiate a return, providing ample time to assess and ensure your expectations are met.

Return Shipping:

Please note, the customer is responsible for return shipping costs. We recommend using a reliable service with tracking for a safe return.

Item Condition:

To be eligible for a return, the item must be in its original condition with packaging, tags, labels, and accessories. Return the item as received for expedited processing.

Initiating a Return:

To start a return, contact us via eBay Messages, providing the order number and a brief explanation. We'll respond promptly with detailed instructions.

Refund Process:

Upon receiving and verifying the item's condition, we will initiate the refund to the original payment method. Please allow time for the refund to reflect in your account.

Exceptions:

Some items may not be eligible for return due to hygiene or safety concerns. Check the product listing or contact us for specific details on eligibility.

At RV Essentials Australia, we are committed to delivering top-quality products and a seamless shopping experience, all while adhering to the Australian Consumer Law. Our warranty policy is crafted to instill confidence in your purchases.

Manufacturer's Warranty:

Our products come with varying manufacturer warranties, a testament to their quality and durability. Should an issue arise, you can contact us for assistance in initiating a warranty claim with the manufacturer, or you may directly contact the manufacturer.

Warranty Claim Procedure: If you encounter an issue and wish to make a warranty claim, follow these steps:

Contact Us: Reach out via eBay Messages or our provided contact information. Share the order number, a description of the issue, and any relevant details.

Assessment: We will assess your claim, guiding you through the process. Additional information or photos may be requested for clarity.

Manufacturer's Warranty: If covered, we'll direct you to the manufacturer. Specific terms and duration vary.

Resolution: Upon manufacturer approval, we assist in arranging repairs, replacements, or refunds.

Thank you for choosing RV Essentials Australia. We value your business and anticipate the pleasure of serving you again.