Check out our eBay store for more exceptional items!
Be sure to
add The Queen's Treasures® eBay Store
to your Favorites
Shipping
Our
customers are thrilled with the speed with which we ship our merchandise and
the care in which we pack our products. Shipments will be processed within one
business day of receipt of cleared payment - unless notified. All orders are
shipped from our distribution center in Historic Ticonderoga, NY via FedEx, UPS, or
the postal service. Please provide us with a street address if you have a post
office box, as FedEx and UPS cannot ship to a post office box.
Additional
shipping charges apply for shipments to Hawaii, Alaska, and the
U.S. Virgin Islands.
Contact
Us
EMAIL: You
are welcome to use eBay's email system.
Terms
of Sale
RETURNS & DAMAGES
All
merchandise is carefully inspected prior to shipment. Although we are experts
at packing fragile items, rare occurrences of damage can occur. Please keep
original packaging intact and email Customer Care for claim instructions or
follow the procedure on the enclosed return form your will receive. We will ask
for photos of the damage to help expedite replacement or refund.
We are
proud of the customer rating that we have earned. All items in our store are
first quality - unless noted. We will gladly accept returns on first quality
merchandise within 30 days of shipment date. Items returned within 30 days are
eligible for an exchange or full credit excluding shipping (to the form of
payment used at time of purchase). A processing fee of 20% applies to all
returns to help defray the cost of initial shipping to you.
If the
return is a result of our error, please notify us within five business days of
receipt by email or phone to receive further instructions. Please note that if
we have made an error and you choose to return the item after 30 days of
shipment, a 20% restocking fee applies.
Exchanges
are subject to product availability.
The Queen?s Treasures ®