Important information for our buyers

Most of the items for sale in our shop have been kindly donated by our supporters. The condition of the items will be detailed in the product description and shown in photos. All photos are of the actual item offered for sale.

Electrical items will have been PAT tested (if applicable) prior to being offered for sale. If we have not been able to function test an item, this will be made clear in the description.

We can combine all UK orders. Please contact our team before paying for your order and we can amend your invoice for you.

Please note: Global shipping charges are set by eBay, therefore we cannot adjust or combine these charges.

We do not consider buy-it-now offers or the option to end an auction early on any of our auction-style listings. 

Collection Only Listings - Although we are unable to offer delivery on collection only listings we are happy to assist with packaging the item ready for collection by your own courier.  This will incur an extra cost of £10. If you wish to arrange your own courier please contact us before making payment. We will require sufficient notice in order to have an item ready for collection.  All items must be collected within 10 days of the auction ending, if not collected within the the time frame the order will be refunded and the item relisted

Customer Service

Please message us with any questions you have relating to this item. Our dedicated customer service team operate from 9am-5pm, Monday - Friday and we will respond to your query within 48 hours between these operating times.

If you wish you can collect your item in person from our Exeter, Marsh Barton warehouse shop by prior arrangement. Please message us before making payment if you wish to collect an item 

Items can be collected Monday - Sunday please message us for collection times 

Collection Only Listings - Although we are unable to offer delivery on collection only listings we are happy to assist with packaging the item ready for collection by your own courier.  This will incur an extra cost of £10. If you wish to arrange your own courier please contact us before making payment. We will require sufficient notice in order to have an item ready for collection.  All items must be collected within 10 days of the auction ending, if not collected within the the time frame the order will be refunded and the item relisted

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Payments are made via eBay payments

Customer Service

Please message us with any questions you have relating to returns and refunds. Our dedicated customer service team operate from 9am-5pm, Monday - Friday and we will respond to your query within 48 hours between these operating times.

All items will need to be returned to 

Hospiscare Ecommerce Returns 

2 Trusham Road 

Marsh Barton 

Exeter 

EX28RB 

Please contact us before returning any item as we always aim to provide a quick resolution to any issues

How Do I Return an Item?

Unless an item is faulty, received in error or not as described you are responsible for the return postage and package costs.  We strongly recommend that you get a certificate of postage from the Post Office, as should the items not reach us, you will be able to claim compensation from Royal Mail. These are usually free of charge. We are not able to refund items should they fail to reach us.