FAQs & Policies

Postage & Packaging:

All our items are tracked. 

Collection available by appointment for certain items as indicated on the listing. Collect from our online hub in Berkhamsted, Hertfordshire, open Monday-Friday 10am-4pm. Please message upon auction end for details.

We are happy to combine postage where possible. If you are buying multiple items then please request an invoice before paying.  

Sustainable Service

The Hospice aims to provide a professional and sustainable service. We are committed to our green credentials. As such, we aim to recycle as much packaging materials as possible. All boxes we use have been donated and our volunteers then handpick the ones that retain their structural integrity, are in satisfactory condition and are fit for purpose.  

Auction-style listings:

In order to maintain fairness to other watchers/potential buyers on our auction-style items, it is our policy not to end auctions early. If a listing starts as an auction then we must let the auction run its course.

We are happy to consider offers on items that have a Best Offer option.

Problems with your item & Feedback

All of our items have been generously donated and therefore we don't always have the full history of each item: our volunteers do their best to describe each item as accurately and honestly as possible.

Please don't hesitate to get in touch if you have a particular question or you'd like some more information.

If you are not 100% satisfied with your item, please message us and we'll do our best to resolve the issue. We accept returns within 14 days of purchase. 

Please note that our business hours are Monday-Friday 9am-5pm. We will respond as soon as possible within these hours.