FAQs   

Please be reminded all proceeds from our sales support our hospice, providing palliative care and end of life support for people with life affecting illnesses and their loved ones.

Payment 

We ask that payment is made immediately for buy it now items and within 4 days of an auction ending. Items not paid for in this time will be re-listed.

Delivery **PLEASE NOTE THIS IS NOT APPLICABLE TO COLLECTION ONLY ITEMS**

We send all our items eligible for delivery via Royal Mail Tracked delivery. We aim to dispatch within two working days of receiving payment. Please be aware we do not offer international shipping.

Once your item is marked as dispatched it can take up to two working days for your tracking to update on eBay. 

If we think your item requires additional tracking, we may upgrade the service for you. 

We cannot hold items once payment is made. 

We cannot send your item to an alternate address once payment is made. Any requests will result in the cancellation of the transaction. 

Returns and Refunds 

Please read the condition description prior to purchase to avoid disappointment with your item. Our items are donated and we do not have the facilities to test all electronics before sale, however we always include whether or not it is tested in our condition description. If items are listed as untested and do not work upon receipt we will not be able to offer refunds for this problem.

Please contact us for help or open a return via the eBay returns centre if you would like to return your item.

Can You Provide Extra Images of The Item?

 Once our items are listed they are placed in storage to preserve their condition. This means that we are unable to take extra images if requested. We apologise if this causes any inconvenience. 

Customer Service 

Please contact us with any questions you have relating to this item. Our dedicated customer service team operate from 9am-5pm Monday to Friday on 07483 435451 (calls charged at your standard network rate) or alternatively send us a message via eBay.

We respond to queries within 24 hours between these operating times.