Payment Policy

If you have any problems with payment please contact us immediately so we can try to resolve the issue.

Postage

All items posted within 2 working days of cleared payment via Royal Mail or Evri unless another service is requested. Combined postage available for multiple items if we are able to do so, please request a combined postage quote before paying invoice. Please contact us as soon as possible if you have any problems with this and we will do our best to resolve the issue.

Items are available to collect in person from Haleswowen, Monday – Friday 8:30am – 4pm, providing payment has cleared.

If you wish your item to be posted using a ‘tracked’ or ‘signed for’ delivery service, please specify before paying the invoice and the postage cost will be adjusted accordingly.

Please be aware items brought on a Friday will not be posted until Monday, excluding Bank Holidays!

Refunds

If you are not totally satisfied with your order, please do not hesitate to contact us! We will do our upmost to resolve any query or issue with an item at the earliest convenience.

Please note any item that states it is ‘UNTESTED’ or ‘HAS NOT BEEN TESTED’ will not be eligible for a refund.

Contact us

We operate Monday-Friday 8:30am-4pm (excluding Bank Holidays). As a charity supporting Mary Stevens Hospice we have a number of volunteers who help us and we try to do our upmost to research thoroughly but sometimes things escape us so if you are not happy please contact us. All our items are used unless stated if new.

As a charity we do our upmost to be environmentally friendly so we use recycled packaging as much as we can

Thank you for looking, please see our other listings.

L2 MB