- We accept multiple payment ways , Paypal , Apple Pay ,Google Pay , credit card , debit card .....
- All orders are shipped within 2 business day of cleared payment.
- All Products are rechecked before shipped out .
- Fast shipping via DHL to most UK addresses .
- Tracking provided for all shipments.
- Please double check your shipping address when place order.
1. If the battery has a power switch, please open it during charging, can help to charge more full.
2. The lithium battery can be charged at any time, it is not necessary that all energy is exhausted before charging.
Storage:
1. The battery should be used within a range of operating temperatures. Otherwise, there may be a loss of properties, leakage and / or rust.
2. The rechargeable battery should be used within a short period of time after recharging, as the battery may self-discharge during prolonged storage.
3. If long-term storage is required, the battery, which is 50% to 60% stored in a voltage range, is best because storage at higher voltage can result in loss of performance.
Warm Tips:
1. Do not immerse the battery in water or seawater. Store the battery in a cool, dry environment.
2. The battery should not be used near a heat source as a fire or heater.
3. Use the charger specifically for charging.
4. Do not interchange the position and the negative terminals.
5. Do not connect the battery electrodes to a power outlet.
6. Do not throw the battery in fire or heating.
7. Do not short-circuit the battery by connecting the positive and negative poles directly to metal objects.
8. Do not carry or store the battery with metal objects such as hairpins, necklaces, etc.
9. Do not hit the battery, throw any trampling damage or throw it.
10. Do not solder the battery directly and do not pierce it with a nail or other sharp object.
Return Policy:
For batteries with any quality problems within one month, we can refund the money after you provide proof.
After one month we can send BMS or cells to you for repair,or you can send it back to repair as well.
All our electric bicycle batteries with high quality cells and BMS, and they will be 100% tested before shipping.
Return Program :
1. Should meet all return requirements :
a. bought the product within one month.
b. We will bear the return shipping fee if quality issues.
c. Buyer should bear the all shipping fee ( include the shipping cost to ship it out )& re-storage cost if without any quality issues.
2. Should contact for " Return Application Form " before return , sign the application form and put it in the package ( or we won't offer refund after received it , because we can't conifrm the information without the form )
3. Return package should be complete, we will check the the package after receive it .
If any products or accessories missed, we have the right of "Partial Refund" or "No Refund"
We don't supply warranty service for the following situation :
1. The battery goes over water .
2. The battery is broken man- made.
3. The cells are burnt out after using.
4. Return the battery without reason .
5. Open a case without contacting us.
Please feel free to contact us via ebay message if you have any questions.
If there is any issue or question, Please contact us before leave a negative feedback or file a case.
We promise we will make it right within less than 12 hours in business days.
We have professional eBay customer to response on Return, Exchange or Refund quickly, never worry about our aftersale service.
Thanks again!
