Term & Condition :

1. General Term
1.1. By purchasing plant overseas, customer are aware that plant might not be in its best condition
when it arrives due to long transportation process and plant state (with or without root). It will take
some times to recover.
1.2.It is with best assumption that customer has the knowledge and experience to take care of the
plants.
1.3.It is customer?s responsibility to understand whether the plants are forbidden or not in their
country and understand the import requirement in their country.
1.4.Customer shall input the phone number and email address for DHL/EMS info. Many failure of
delivery caused by Customer Uncontactable. DHL Express requires acceptance signature on
delivery.
1.5.We don't accept cancellation order after 2 days order received.
1.6.We accept return for dead plant,but not for dead leaf.

2. Export Process
2.1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address
will be a reference for all Export Documents.
2.2. We don't accept any request shipping with declare as Non Plant or other illegal action.
2.3. Please note that some countries require Import Permit or other document. It is customer
obligation to provide the required Import Permit. For example :
a. Customer from Canada is required to provide Import Permit.
b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic
Application for Certificates) from The Horticultural Marketing Inspectorate Government of
United Kingdom.
c. Customer from USA shall provide import permit for purchase more than 12 plants.
2.4. We have to proceed application of Export permit from Government Indonesia prior to shipping. It
usually takes 7-10 working days.

3. Custom & Shipping Process
3.1. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled
up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as
secondary packaging.
3.2. We will provide tracking number eBay System.
3.3. Customer shall understand, shipping duration is depend on your Custom Clearance process. In
term of delay, Customer shall contact DHL/EMS contact centre/ local call centre.
3.4. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already
passed the quarantine inspection and meet customer?s country requirements.
3.5. We are not liable for any loss, damage, death, or injury arising directly or indirectly from any
process caused by custom or shipping process (handling, treatment, and release time). Customers
agrees to not request any refund or plant replacement or other compensation.
3.6. We don't accept return packages for any reasons. Plant will be destroyed by Custom when
returning back to Indonesia.
3.7. When normal custom process has been passed (maximum 3 days) and the plants die because of
bad preparation by Our Team, customer may propose plant replacement. To be eligible for plants
replacement, pictures or video of the plants conditions must be sent as a proof,
within 24 hours after plants arrival.
3.8. In a circumstance that customer prefer a refund than plant replacement, the plants must be
to 40% administration and handling fee. Refund is only applicable for the plants, shipping cost
(refer to DHL receipt as a basis) is 50% refundable.

Ship From Indonesia & Ship By DHL EXPRESS

BY ORDERING PLANT, CUSTOMER AGREE TO BE BOUND BY THESE TERMS & CONDITIONS