Payment Policy

We ask for payment to clear within 3 days from the end of the auction via Paypal. If you have any problems with payment please contact us immediately so we can try to resolve the issue.

Postage

All items posted within 2 working days of cleared payment via Royal Mail or MyHermes. Combined postage available for multiple items. Please contact us as soon as possible if you have any problems with this and we will do our best to resolve the issue.

Items are available to collect in person from one of our outlets after payment has cleared via Paypal.

If you wish for your item to be posted outside of the UK or by recorded delivery please contact us prior to purchase for a postage total.

Please be aware items brought on a Friday will not be posted until Monday, excluding Bank Holiday!

Refunds

We will not be able to refund an item which has not been received until 10 working days have passed. This is a Royal Mail rule as they do not consider an item lost until after this time.

Please note any item that states it is ‘UNTESTED’ or ‘HAS NOT BEEN TESTED’ will not be eligible for a refund.

Contact us

We operate Monday-Friday 9-3pm (excluding Bank Holidays). As a charity supporting Mary Stevens Hospice we have a number of volunteers who help us and we try to do our upmost to research thoroughly but sometimes things escape us so if you are not happy please contact us. All our items are used unless stated if new.

As a charity we do our upmost to be environmentally friendly so we use recycled packaging as much as we can

Thank you for looking, please see our other listings.