These products have been sourced through liquidation auctions as well as other suppliers of used hardware. All of the product we sell has been evaluated and checked for missing pieces and cosmetic damage. There may be a few nicks or scratches but almost all of our sourcing comes from quality returns and have already been checked for problems both cosmetically and internally. If you find an issue with hardware you received please feel free to reach out to us. Thank you for stopping by and we hope to work with you soon!