We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
| Payment | Payments are all done through eBay. Please do note contact us looking for a different method of payment. If it's not supported by eBay we cannot accept it. We appreciate your cooperation in this matter. |
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| Shipping | We have a maximum 5 working day turn around time. Which means it can take up to 5 working days (excluding bank holidays and weekends) after we have received payment to package and dispatch your purchase. Are shipping method will be displayed/pre selected on the listing. All international sales will be done via eBays "Global Shipping Programme" which means that once purchased we as a seller are only provided with the address of eBays UK shipping centre, we do not see your address or any other details. Once posted to the UK shipping centre we have done all we can do as the seller and it is eBay who handle customs and nominate a delivery company to deliver your purchase to your address. eBay will also provide you with a new tracking number and your original one at purchase be void and will no longer work when tracking your item. |
| Disclaimer | We always make every effort to describe the items listed accurately and to the best of our knowledge. We also attempt take photos that depict the listings in as much detail as possible. There may however be instances where we may not be aware of the exact functionality or condition of a listing. In which case this will be stated in the condition description and if purchased you are acknowledging that you understand the item may not function or appear as intended. In these cases, if something is therefore not to your expectation we cannot be held accountable. With regards to re-leathered items, please expect some degree of imperfection as each camera is re-leathered individually by hand. If you are unhappy with a purchase please contact us first to see what can be done before leaving any feedback or opening a ticket. |