All items purchased from us may be returned for a refund within 30 working days from receipt of goods unless otherwise specified on the product listing. For hygiene reasons, we will not accept the return face paints, special effects, stockings, underwear, contact lenses, and wigs if they have been opened or tried on.
Any item returned must be received back in its original shipped condition with all original packing. The item must be without damage and in a suitable condition for resale
Please note, the buyer will be required to pay for the return postage.
To return an item please following the below instructions:
- Find the item in your Purchase History in My eBay
- Select Return this item from the More actions drop down menu
- Follow the returns instructions given by eBay
We accept and process orders during Monday to Friday, 09.00am to 15.00pm, excluding weekends, Bank Holidays and Public Holidays. Any orders received outside these times will be processed on the next working day.
Please note, we will only ship orders once we have received cleared payment.
UK Delivery Options:
UK Standard Delivery (2 - 3 working days from date of dispatch)
This is the Royal Mail Tracked service
Estimated delivery 2 - 3 days from date of shipping
This service is insured
This service is tracked and will require a signature
This service is not guaranteed
UK Express Delivery (next working Day by 5.30pm from date of dispatch)
This is the DPD Next Working Day Courier Service
This service is guaranteed, insured and tracked (it will require a signature)
Claim for loss or damage within 7 days from shipping
These rural postcode areas take 2-3 days to deliver: AB30-56, BT, FK17-21, G83, GY9, HS1-9, IM, IV, KA27-28, KW0-99, PA20-99, PH15-99, TR21-25 and ZE
UK Economy Delivery (5 - 7 working days from date of dispatch)
This is the Royal Mail 2nd class service
Estimated delivery 5 - 7 days from date of shipping
This service is not guaranteed, insured or tracked.
Germany Delivery Options
Please be aware that all Germany orders are shipped from the UK.
DPD Direct / Standard Delivery (4-5 working days from day of dispatch)
This is a tracked and guaranteed service
Estimated delivery 4-5working days from date of dispatch
Upon arrival in Germany your order will be delivered to DHL for delivery
To receive your DHL tracking number please contact us
DPD Classic (2-3 working days from day of dispatch)
This is a tracked and guaranteed service
Estimated delivery 2-3 working days from date of dispatch
Additional information:
We deliver to most postal areas in the UK and Northern Ireland, but unfortunately geographical location and carrier availability can restrict our service. There may be occasions where we may not be able to deliver certain products to Northern Ireland, the Channel Islands, Isles of Scilly, Isle of Man and outlying regions of the UK.
Please note: During times of peak seasonal demand (for example Halloween, World Book Day and Christmas) there may be a slight delay in the dispatch of your order.
Simply Fancy Dress only accepts payment via Paypal. We do not store payment details nor do we share customer details with third parties.
We do not post out any orders until full payment has been received and cleared.
