Frequently Asked Questions

SEALED/UNSEALED Please note all of our stock is brand new and sourced directly from UK record companies and will be delivered to you exactly as supplied to us. It is very common for UK record companies to supply CDs and DVDs that are not sealed or shrink wrapped.

DELIVERY TIMES Badlands is a small family run business based in the U.K. and as such we strive to offer a 5 star service at all times. We sell thousands of items on line, via our eBay store and we have a high street record store.

We always attempt to despatch items no later than two working days after payment is received. In our experience once we have passed packages onto the Royal Mail for delivery First Class mail can take up to 3 working days to arrive and second class often takes 5 - 7 days. If you live in the U.K. and your item has not arrived 14 working days after the date of this despatch email then please contact us and we will arrange for a replacement item to be sent.

If you live outside of the UK please allow 28 working days for your item to arrive before requesting a replacement. Please remember that Royal Mail only collect on normal working days so if you place an order at the weekend or near a bank holiday period please allow a few extra days for despatch and delivery.

DAMAGED ITEMS It your item is faulty or has become damaged in the post please email us for details of how to return the item for a replacement or refund.

FEEDBACK We hope you will be happy with our service and understand that once we have despatched your order to the Royal Mail delivery times are out of our hands.If you are not happy for any reason or are considering leaving us negative feedback or poor scores please contact us on the above number to discuss any issues as we are sure that most issues can be resolved to the satisfaction of both parties.